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WildCard65

MalwareBytes blocking ShellShock Live (Steam Edition)

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For some reason, MalwareBytes 3.5.1.2522 is blocking ShellShock Live (The version on Steam) from connecting to the servers (via YGN, Yahoo Gaming Network), this wasn't an issue for me until recently, I'm placing the blame on a recent Windows 10 update, but it's an annoying issue, not only that but another Steam user has this exact same issue (Reference: Steam discussion comment). My only solutions ATM to this issue is either A) Disable the Web Protection Module or B) Run my connection through NordVPN

Option B allows me to keep the Web Protection Module active.

Edited by WildCard65
Submitted early

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Greetings,

First, to report this as a false positive please read the information in this topic as well as this topic then create a new thread in the Web False Positive area by clicking here and one of the Malwarebytes Research team members will check to see if this is a false positive and let you know as well as correct it by whitelisting the site if it is.

Next, in the meantime while you're awaiting a response from them you can exclude the game's executable so that it is able to connect to the servers.  To do this, please follow the instructions in this support article in the section where it says Exclude an Application that Connects to the Internet and browse to the location of the process that is being blocked when this occurs.  This will allow any connections to/from that process to any servers in Malwarebytes' block list however all other processes will still be protected by Web Protection so it's a better option than disabling Web Protection altogether.  If this does turn out to be an FP you can delete this exclusion once the Research team gets the issue corrected and the new database is published.

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Right, but if Web Protection is blocking it I assume it's blocking specific IP addresses, correct?  Those might be false positives that the Research team can fix/remove from the database.

And in the meantime you can exclude the application itself from Web Protection so that it is allowed to connect without being blocked.

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I'ved created the thread for the false positive but the exclusion isn't working (I've done it for application connecting to the internet).

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You might need to exclude a different EXE as they might be using a different one or more than one to connect to the game servers.  Do the Malwarebytes logs show any web blocks occurring when this happens?  If so it should show the path and filename of the process being blocked.

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OK, thanks.  It could be a similar issue as the one reported here.

@dcollins would you mind taking a look?

If you would provide the following logs it could help with diagnosing the issue:

  1. Download and run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced Options on the main page (not Get Started)
  3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

Thanks

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Did you activate the Collect enhanced event log data for support (not recommended) option under the Event Log Data section in Settings>Application in the Malwarebytes UI by any chance?  The reason I ask is because I see a lot of debug entries in your log which I don't believe is normal.  If you turned it on for diagnostic purposes that's fine, just be sure you disable it again otherwise your logs will likely get really large really fast as it's not a setting that's meant to be enabled all the time.

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Ah, I'm glad I caught it then.  I definitely wouldn't recommend leaving that option enabled all the time as it takes up some serious resources.

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Thanks. This is an issue with Web Protection we're currently tracking down. Currently the best workaround is to disable Web Protection when playing the game.

Does this issue happen everytime you play the game, or just sometimes? I can try to reproduce here so we can test and confirm any fixes we make work.

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I too get this error, error message below.

Replying to the above post it happens every time.

uD54Y00.jpg

Edited by GoldenKappa

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I do not like the idea of disabling web protection because I may forget to turn it back on after playing the game.

This thread looks like it's been a while since anything last was posted, has there been any solutions yet?

 

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This issue should be fixed in our beta that was just released. You can download the beta by going to Settings -> Applications and toggling on the beta option. After a little while, you should get the beta version which is Component Package 1.0.390 and this should hopefully resolve the issue. Please let us know.

If you don't want to try the beta, the full release should be out soon based on feedback from beta users.

beta2.png.3649b475fbbd78987232182ef09eb6d6.png

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Thanks for the reply. I guess I'll wait until it out of beta stage.

The game won't go anywhere anytime soon, since I bought the game cheap on sale from Steam.

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