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MalwareBytes blocking ShellShock Live (Steam Edition)

WildCard65
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WildCard65

WildCard65

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For some reason, MalwareBytes 3.5.1.2522 is blocking ShellShock Live (The version on Steam) from connecting to the servers (via YGN, Yahoo Gaming Network), this wasn't an issue for me until recently, I'm placing the blame on a recent Windows 10 update, but it's an annoying issue, not only that but another Steam user has this exact same issue (Reference: Steam discussion comment). My only solutions ATM to this issue is either A) Disable the Web Protection Module or B) Run my connection through NordVPN

Option B allows me to keep the Web Protection Module active.

Edited by WildCard65
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Malwarebytes

Malwarebytes

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exile360

exile360

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Greetings,

First, to report this as a false positive please read the information in this topic as well as this topic then create a new thread in the Web False Positive area by clicking here and one of the Malwarebytes Research team members will check to see if this is a false positive and let you know as well as correct it by whitelisting the site if it is.

Next, in the meantime while you're awaiting a response from them you can exclude the game's executable so that it is able to connect to the servers.  To do this, please follow the instructions in this support article in the section where it says Exclude an Application that Connects to the Internet and browse to the location of the process that is being blocked when this occurs.  This will allow any connections to/from that process to any servers in Malwarebytes' block list however all other processes will still be protected by Web Protection so it's a better option than disabling Web Protection altogether.  If this does turn out to be an FP you can delete this exclusion once the Research team gets the issue corrected and the new database is published.

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exile360

exile360

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Right, but if Web Protection is blocking it I assume it's blocking specific IP addresses, correct?  Those might be false positives that the Research team can fix/remove from the database.

And in the meantime you can exclude the application itself from Web Protection so that it is allowed to connect without being blocked.

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exile360

exile360

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OK, thanks.  It could be a similar issue as the one reported here.

@dcollins would you mind taking a look?

If you would provide the following logs it could help with diagnosing the issue:

  1. Download and run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced Options on the main page (not Get Started)
  3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

Thanks

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exile360

exile360

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Did you activate the Collect enhanced event log data for support (not recommended) option under the Event Log Data section in Settings>Application in the Malwarebytes UI by any chance?  The reason I ask is because I see a lot of debug entries in your log which I don't believe is normal.  If you turned it on for diagnostic purposes that's fine, just be sure you disable it again otherwise your logs will likely get really large really fast as it's not a setting that's meant to be enabled all the time.

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dcollins

dcollins

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Thanks. This is an issue with Web Protection we're currently tracking down. Currently the best workaround is to disable Web Protection when playing the game.

Does this issue happen everytime you play the game, or just sometimes? I can try to reproduce here so we can test and confirm any fixes we make work.

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  • 3 weeks later...
dcollins

dcollins

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This issue should be fixed in our beta that was just released. You can download the beta by going to Settings -> Applications and toggling on the beta option. After a little while, you should get the beta version which is Component Package 1.0.390 and this should hopefully resolve the issue. Please let us know.

If you don't want to try the beta, the full release should be out soon based on feedback from beta users.

beta2.png.3649b475fbbd78987232182ef09eb6d6.png

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