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SoCalDavid

No response from Malwarebytes

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I opened ticket #2341000 on June 11, got a followup email, I replied saying my problem wasn't solved and have emailed twice since then with no response. As a user for many years, I'm very disappointed with Malwarebytes Support. Here, again, is my original ticket:

I'm going crazy; I'm a longtime subscriber, I just got a new computer and can't sign in to activate my old account. It doesn't recognize my password, I re-set the password and it says I have to "validate my email" but the only thing to do is enter the password, which doesn't work. Please *don't* send another "Reset password" link -- I've done it five times and can't get past the "validate email" screen. What can I do to access my account and get my license key?

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

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If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

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  • Click the Advanced Options link
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One of our experts will be able to assist you shortly.

 

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Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

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Our reps works on a first-come, first-serve basis. Two day turnaround is about the current time is for responding to a ticket, and unfortunately they're the only ones who can help with a situation like this.

To be clear though, is the "verify email" page you're talking about?

image.png.447497772e9565459e4ae5578ff51476.png

Or is it something after that?

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