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big0mike

Unable to respond to previous topic?

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I started the topic but every time I try to reply with the information requested I get the attached error saying my reply contains spam. Doesn't matter if I reply with the logs or just typed text.

I've put in a support request but haven't heard anything back yet...

Thoughts?

forum error.jpg

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***This is an automated reply***

Hi,

Thanks for posting in the Malware Removal for Windows Help forum. Being infected is not fun and can be very frustrating to resolve, but don't worry because we have a team of experts here help you!!

Note: Please be patient. When the site is busy it can take up to 48 hours before a malware removal helper can assist you. If no one has replied to your new topic after 48 hours please contact an Administrator to let them know.

First, if you haven't done so, please run a Threat Scan with the latest version of Malwarebytes. This may resolve your malware infection issue without the need for additional support. Click "Reveal Hidden Contents" below for details:

Spoiler

Malwarebytes can detect and remove most malware with no further actions required for free.

If you do not have Malwarebytes, please download it here and install. Be sure to post back the log as shown below.

  1. Open Malwarebytes for Windows
  2. To the left, click Scan > Scan Types.

    auto-reply-scan-types2.jpg.86e24e955a95d
     
  3. Select Threat Scan. Threat Scan is the most thorough and recommended scan method available.

    auto-reply-scan-types1.jpg.f4eee0e0c9375
     
  4. Click Start Scan
     

Next, if you're still experiencing issues after running Malwarebytes, then technical logs will be required to assist you. Click "Reveal Hidden Contents" below and follow the instructions to run the Farbar Recovery Scan Tool:

Spoiler

Don't use any temporary file cleaners unless requested - this can cause data loss and make a recovery difficult.

Please download the Farbar Recovery Scan Tool here and save it to your desktop. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  1. Double-click to run it. When the tool opens click Yes to the disclaimer.
  2. Press the Scan button.

    _frst_scan.jpg.d79beccbb6e66628e557f6c28
     
  3. It will make a log (FRST.txt) in the same directory the tool is run. Please attach or copy and paste it to your reply.
  4. The first time the tool is run, it also makes another log (Addition.txt). If you've run it before it may not and you may need to select it manually.
     

Finally, attach the Malwarebytes Threat Scan, FRST.txt and Additional.txt logs to your reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:   notify me.jpeg
 

Click "Reveal Hidden Contents" below for details on how to add attachments to your post.
Note: If you are unable to attach files, please copy and past the contents of the requested files in your Reply instead. 

Spoiler

To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.

mb_attach.jpg.220985d559e943927cbe3c078b
 

Please Note the Following:

  • One of our expert helpers will give you one-on-one assistance when one becomes available.
  • Refrain from making any further changes to your computer (such as Install/Uninstall programs, using special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.
  • Do not 'bump' or add a reply to your topic once it is started. Topics which appear to have replies are considered to have a helper assisting them and may be overlooked, resulting in a longer waiting period for help
  • If you're using Peer 2 Peer software such as uTorrent or similar, please completely disable it from running while being assisted here.

Troubleshooting Tips

 

 

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Greetings,

This is happening due to the spam filter used on the forums that blocks content containing links in order to prevent spam posts.  You should be able to zip and attach your logs instead and this should allow you to post the requested information without triggering the spam filter.

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I'll try but I tried simply responding to the topic saying "I can't respond" and it still blocked me...

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Hello @big0mike

Sorry about that. Our anti-spammer software algorithm kicked in and thought your post was spam, and blocked it. I have removed the block and you should be able to post now without anymore issues.

Thank you

Ron

 

Edited by AdvancedSetup
corrected typo

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Since this issue is resolved the topic will now be closed to prevent others from posting here.

If you need assistance please start your own new topic and someone will be happy to assist you.

Thanks

 

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