web protection still blocked

[billhansen]

Windows 10 - Realtime web protection is still blocked and I can uninstall current MBAM version or download current version. I notice that many other people are having this problem with a recent upgrade" of MBAM, but I can't implement the recommended solutions. I've clicked to stop MBAM, rebooted computer, tried to use the MBAM support tool, which does not accept my license key. The usual MBAM help sites seem to be blocked. One of them (I've been at this for over an hour, trying many things, so I can't remember which tool is involved)  requires a command prompt input of my key code, but it won't accept the key code. Where do I go from here?

[nikhils]

Hello @billhansen

Can you please follow the instruction below and get us the mbst-grab-results.zip file using the mb-support tool :