Unable to remove Adware.Yontoo, usual fixes not working

[EncryptedToast]

Hi all,

 

Recently I started seeing Malwarebytes alerts me every day on some addware, and after qurantine/removal it keeps coming back.  I did some searching and found this:

 

https://forums.malwarebytes.com/topic/214325-chrome-secure-preferences-detection-always-comes-back/

 

Several times making sure to follow directions (i.e. make sure Chrome is closed during scan etc), rebooting but its still there.  Then I got AdwCleaner which claimed to fix it but Malwarebytes still finds it.  Also tried Avast, which doesnt find anything.  Attaching FRST.txt as directed.

 

HALP!

 

 

FRST.txt

[Malwarebytes]

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[EncryptedToast]

Forgot to add the other file, attaching now.

 

Also I tried the steps of removing all the other search engines, there were a lot of them but now all that is left is google.

Addition.txt

[nasdaq]

Hello, Welcome to Malwarebytes.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Try this fix.

Chrome Secure Preferences detection always comes back

https://forums.malwarebytes.com/topic/214325-chrome-secure-preferences-detection-always-comes-back/

Let me know of any remaining issues.

[EncryptedToast]

2 hours ago, nasdaq said:

 

Try this fix.

Chrome Secure Preferences detection always comes back

https://forums.malwarebytes.com/topic/214325-chrome-secure-preferences-detection-always-comes-back/

Let me know of any remaining issues.

Hi, thank you but I already tried that - several times actually and it did not work for me.

[nasdaq]

Hi,

Please post the MBAM log showing the item(s)

[EncryptedToast]

2 hours ago, nasdaq said:

Hi,

Please post the MBAM log showing the item(s)

Here it is:

 

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 6/10/18
Scan Time: 12:25 PM
Log File: dfc4eed2-6cca-11e8-ba48-000000000000.json
Administrator: Yes

-Software Information-
Version: 3.4.5.2467
Components Version: 1.0.342
Update Package Version: 1.0.5424
License: Premium

-System Information-
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: StageLeft\tonyt

-Scan Summary-
Scan Type: Threat Scan
Scan Initiated By: Manual
Result: Completed
Objects Scanned: 255669
Threats Detected: 4
Threats Quarantined: 0
(No malicious items detected)
Time Elapsed: 0 min, 54 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 4
Adware.Yontoo, C:\USERS\TONYT\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Secure Preferences, No Action By User, [331], [454818],1.0.5424
Adware.Yontoo, C:\USERS\TONYT\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Secure Preferences, No Action By User, [331], [454818],1.0.5424
Adware.Yontoo, C:\USERS\TONYT\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Secure Preferences, No Action By User, [331], [454818],1.0.5424
Adware.Yontoo, C:\USERS\TONYT\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Secure Preferences, No Action By User, [331], [454818],1.0.5424

Physical Sector: 0
(No malicious items detected)

(end)

 

 

[nasdaq]

Hello, Welcome to Malwarebytes.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Try this again.
Chrome Secure Preferences detection always comes back

https://forums.malwarebytes.com/topic/214325-chrome-secure-preferences-detection-always-comes-back/

Make sure you execute all the items including  9 to 11.
Close your Chrome browser.
Do NOT enable sync yet, as you need to perform another scan with Malwarebytes first in order to fix Chrome.
Perform a new scan with Malwarebytes and let it delete what it has found.
Reboot in case it asks to reboot.
===

If that fails look at the secont post.
Foollow the instructions.

Let me know how it goes.

[EncryptedToast]

On 6/10/2018 at 2:07 PM, nasdaq said:

Hello, Welcome to Malwarebytes.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Try this again.
Chrome Secure Preferences detection always comes back

https://forums.malwarebytes.com/topic/214325-chrome-secure-preferences-detection-always-comes-back/

Make sure you execute all the items including  9 to 11.
Close your Chrome browser.
Do NOT enable sync yet, as you need to perform another scan with Malwarebytes first in order to fix Chrome.
Perform a new scan with Malwarebytes and let it delete what it has found.
Reboot in case it asks to reboot.
===

If that fails look at the secont post.
Foollow the instructions.

Let me know how it goes.

Yes, i have done all of this, many times.  Both steps  - it's still not working.  I appreciate the help but I just want to make it clear that I have already tried these things with no luck at all.

 

Also I would like to point out that after this step:

1. Perform a new scan with Malwarebytes and let it delete what it has found.
2. Reboot in case it asks to reboot.

Verify after a next scan the detection doesn't occur anymore. If results come back clean, you can enable Google Sync again.

That last entry is not really complete is it  - it says "if" the results come back clean but nothing at all about what to do if it does not come back clean.  Which is the state I am in right now.

Even before starting Chrome again (the program is not running and still has sync disabled)  it finds the adware again.  I can Quarantine, Delete then Scan and they will come right back.  All without ever touching Chrome, which has had all of the steps in that artice complete and never started between scans.

Here is what the (almost comical) sequence looks like:

 

1 - follow the steps in the article to the latter

2 - Reboot

3 - Scan, find adware, quarantine and delete. Reboot

4 - Scan, find adware, quarantine and delete. Reboot

5. Scan, find adware, quarantine and delete. Reboot

6 ->> Infinity (I am guessing, I gave up after 5 tries)

Is it possible this instance needs attention outside of Chrome?

 

 

 

Edited June 11, 2018 by EncryptedToast

[nasdaq]

Hi,

As per this topic MBAM should be able to remove it.

https://blog.malwarebytes.com/detections/adware-yontoo/

Restart the computer when removed.

Let me know if the problem persists.

 

 

[AdvancedSetup]

Glad we could help.

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Thanks