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Hi,

Thanks for posting in the Malware Removal for Windows Help forum. Being infected is not fun and can be very frustrating to resolve, but don't worry because we have a team of experts here help you!!

Note: Please be patient. When the site is busy it can take up to 48 hours before a malware removal helper can assist you. If no one has replied to your new topic after 48 hours please contact an Administrator to let them know.

First, if you haven't done so, please run a Threat Scan with the latest version of Malwarebytes. This may resolve your malware infection issue without the need for additional support. Click "Reveal Hidden Contents" below for details:

Spoiler

Malwarebytes can detect and remove most malware with no further actions required for free.

If you do not have Malwarebytes, please download it here and install. Be sure to post back the log as shown below.

  1. Open Malwarebytes for Windows
  2. To the left, click Scan > Scan Types.

    auto-reply-scan-types2.jpg.86e24e955a95d
     
  3. Select Threat Scan. Threat Scan is the most thorough and recommended scan method available.

    auto-reply-scan-types1.jpg.f4eee0e0c9375
     
  4. Click Start Scan
     

Next, if you're still experiencing issues after running Malwarebytes, then technical logs will be required to assist you. Click "Reveal Hidden Contents" below and follow the instructions to run the Farbar Recovery Scan Tool:

Spoiler

Don't use any temporary file cleaners unless requested - this can cause data loss and make a recovery difficult.

Please download the Farbar Recovery Scan Tool here and save it to your desktop. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  1. Double-click to run it. When the tool opens click Yes to the disclaimer.
  2. Press the Scan button.

    _frst_scan.jpg.d79beccbb6e66628e557f6c28
     
  3. It will make a log (FRST.txt) in the same directory the tool is run. Please attach or copy and paste it to your reply.
  4. The first time the tool is run, it also makes another log (Addition.txt). If you've run it before it may not and you may need to select it manually.
     

Finally, attach the Malwarebytes Threat Scan, FRST.txt and Additional.txt logs to your reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:   notify me.jpeg
 

Click "Reveal Hidden Contents" below for details on how to add attachments to your post.
Note: If you are unable to attach files, please copy and past the contents of the requested files in your Reply instead. 

Spoiler

To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.

mb_attach.jpg.220985d559e943927cbe3c078b
 

Please Note the Following:

  • One of our expert helpers will give you one-on-one assistance when one becomes available.
  • Refrain from making any further changes to your computer (such as Install/Uninstall programs, using special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.
  • Do not 'bump' or add a reply to your topic once it is started. Topics which appear to have replies are considered to have a helper assisting them and may be overlooked, resulting in a longer waiting period for help
  • If you're using Peer 2 Peer software such as uTorrent or similar, please completely disable it from running while being assisted here.

Troubleshooting Tips

 

 

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Hello Cytesani and welcome to Malwarebytes,

Continue with the following:

Open Malwarebytes Anti-Malware.
 
  • On the Settings tab > Protection Scroll to and make sure the following are selected:
    Scan for Rootkits
    Scan within Archives
     
  • Scroll further to Potential Threat Protection make sure the following are set as follows:
    Potentially Unwanted Programs (PUP`s) set as :- Always detect PUP`s (recommended)
    Potentially Unwanted Modifications (PUM`s) set as :- Alwaysdetect PUM`s (recommended)
     
  • Click on the Scan make sure Threat Scan is selected,
  • A Threat Scan will begin.
  • When the scan is complete if anything is found make sure that the first checkbox at the top is checked (that will automatically check all detected items), then click on the Quarantine Selected Tab
  • If asked to restart your computer to complete the removal, please do so
  • When complete click on Export Summary after deletion (bottom-left corner) and select Copy to Clipboard.
  • Wait for the prompt to restart the computer to appear, then click on Yes.
  • After the restart once you are back at your desktop, open MBAM once more to retrieve the log.


To get the log from Malwarebytes do the following:
 
  • Click on the Reports tab > from main interface.
  • Double click on the Scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have two options:
    Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
    Text file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply

     
  • Use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…


Next,

Download Farbar Recovery Scan Tool and save it to your desktop.

Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.html

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way...

Be aware FRST must be run from an account with Administrator status...
 
  • Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.)
  • Make sure Addition.txt is checkmarked under "Optional scans"
    user posted image
     
  • Press Scan button to run the tool....
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The tool will also make a log named (Addition.txt) Please attach that log to your reply.


Let me see those logs in your reply...

Thank you,

Kevin....
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Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 6/9/18
Scan Time: 10:39 AM
Log File: 1748282a-6c0c-11e8-9b50-b8ca3a773b55.json
Administrator: Yes

-Software Information-
Version: 3.5.1.2522
Components Version: 1.0.374
Update Package Version: 1.0.5416
License: Free

-System Information-
OS: Windows 10 (Build 17134.48)
CPU: x64
File System: NTFS
User: WINDOWS-07DD2EN\Chrissa

-Scan Summary-
Scan Type: Threat Scan
Scan Initiated By: Manual
Result: Completed
Objects Scanned: 1376114
Threats Detected: 34
Threats Quarantined: 33
Time Elapsed: 2 hr, 14 min, 45 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 1
Adware.Zdengo, C:\PROGRAM FILES\ZMEYZTA3NJIZN2QZYZHM\ZDZLZTHIMTKWYJU1MJ.EXE, Quarantined, [7919], [518978],1.0.5416

Module: 1
Adware.Zdengo, C:\PROGRAM FILES\ZMEYZTA3NJIZN2QZYZHM\ZDZLZTHIMTKWYJU1MJ.EXE, Quarantined, [7919], [518978],1.0.5416

Registry Key: 8
Adware.Wajam, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\NLASVC\PARAMETERS\INTERNET\MANUALPROXIES, Quarantined, [444], [-1],0.0.0
Adware.SearchAwesome, HKLM\SOFTWARE\SrcAAAesom Browser Enhancer, Quarantined, [7335], [424837],1.0.5416
PUP.Optional.Wajam, HKU\S-1-5-21-1347467402-3487500198-92595389-1010\SOFTWARE\WajIEnhance, Quarantined, [209], [244670],1.0.5416
Adware.SearchAwesome, HKLM\SOFTWARE\WOW6432NODE\SrcAAAesom Browser Enhancer, Quarantined, [7335], [424837],1.0.5416
Adware.Zdengo, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\ZmEyZTA3NjIzN2QzYzhm, Quarantined, [7919], [518978],1.0.5416
PUP.Optional.Wajam, HKLM\SOFTWARE\CLASSES\WOW6432NODE\APPID\56BF5154-0B48-4ADB-902A-6C8B12E270D9, Quarantined, [209], [170024],1.0.5416
PUP.Optional.Wajam, HKLM\SOFTWARE\WOW6432NODE\CLASSES\APPID\56BF5154-0B48-4ADB-902A-6C8B12E270D9, Quarantined, [209], [170024],1.0.5416
PUP.Optional.Wajam, HKLM\SOFTWARE\CLASSES\APPID\56BF5154-0B48-4ADB-902A-6C8B12E270D9, Quarantined, [209], [170024],1.0.5416

Registry Value: 2
Adware.Wajam, HKU\S-1-5-21-1347467402-3487500198-92595389-1010\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\INTERNET SETTINGS|PROXYENABLE, Quarantined, [444], [-1],0.0.0
Adware.DotDo.Generic, HKU\S-1-5-21-1347467402-3487500198-92595389-1010\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\RUN|imported, Quarantined, [6054], [529735],1.0.5416

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 1
Adware.Wajam, C:\WINDOWS\TEMP\wjm6D75.tmp, Quarantined, [444], [511084],1.0.5416

File: 21
Adware.Zdengo, C:\WINDOWS\System32\drivers\ODEzN2VmOGM0Z.sys, Removal Failed, [7919], [529376],0.0.0
PUP.Optional.FFHijacker.Generic, C:\PROGRAM FILES (X86)\MOZILLA FIREFOX\DEFAULTS\PREF\SECURE_CERT.JS, Quarantined, [5366], [505085],1.0.5416
Adware.Wajam, C:\WINDOWS\TEMP\wjm6D75.tmp\update.exe, Quarantined, [444], [511084],1.0.5416
MachineLearning/Anomalous.100%, C:\WINDOWS\Y2JLOWYZZJVHMJJMN.EXE, Quarantined, [0], [392687],1.0.5416
Adware.Zdengo, C:\PROGRAM FILES\ZMEYZTA3NJIZN2QZYZHM\ZDZLZTHIMTKWYJU1MJ.EXE, Quarantined, [7919], [518978],1.0.5416
Adware.DotDo.Generic, C:\PROGRAM FILES (X86)\BURBS\IMPORTED.EXE, Quarantined, [6054], [529735],1.0.5416
Adware.DotDo.DotPrx, C:\PROGRAM FILES (X86)\GOOGLE\CHROME\APPLICATION\CHROME.EXE, Quarantined, [4848], [529745],1.0.5416
Adware.DotDo.DotPrx, C:\PROGRAM FILES (X86)\Google\Chrome\Application\chrome.exe, Quarantined, [4848], [-1],0.0.0
Adware.Zdengo, C:\PROGRAM FILES\ZMEYZTA3NJIZN2QZYZHM\MTG1MD.EXE, Quarantined, [7919], [518978],1.0.5416
Adware.DotDo.Generic.TskLnk, C:\USERS\CHRISSA\APPDATA\LOCAL\RESISTIVITY.EXE, Quarantined, [11382], [529743],1.0.5416
Adware.DotDo.Generic.TskLnk, C:\WINDOWS\GORTON.EXE, Quarantined, [11382], [529743],1.0.5416
MachineLearning/Anomalous.100%, C:\WINDOWS\Y2JLOWYZZJVHMJJMN.EXE, Quarantined, [0], [392687],1.0.5416
Adware.DotDo.Generic.TskLnk, C:\USERS\CHRISSA\DESKTOP\WEIMAR\NSKD08F.TMP\5Y9H6O.EXE, Quarantined, [11382], [529434],1.0.5416
Adware.DotDo.Generic.TskLnk, C:\USERS\CHRISSA\DESKTOP\WEIMAR\BULGARIA (2).EXE, Quarantined, [11382], [529743],1.0.5416
Adware.DotDo.Generic.TskLnk, C:\USERS\CHRISSA\DESKTOP\WEIMAR\DORFMAN.EXE, Quarantined, [11382], [529743],1.0.5416
Adware.DotDo.Generic.TskLnk, C:\USERS\CHRISSA\DESKTOP\WEIMAR\HENDRY.EXE, Quarantined, [11382], [529743],1.0.5416
Adware.DotDo.Generic.TskLnk, C:\USERS\CHRISSA\DESKTOP\WEIMAR\BULGARIA.EXE, Quarantined, [11382], [529743],1.0.5416
Adware.DotDo.Generic.TskLnk, C:\USERS\CHRISSA\DESKTOP\WEIMAR\RESISTIVITY (2).EXE, Quarantined, [11382], [529743],1.0.5416
Adware.DotDo.Generic.TskLnk, C:\USERS\CHRISSA\DESKTOP\WEIMAR\BULGARIA.DLL, Quarantined, [11382], [529743],1.0.5416
Adware.DotDo.Generic.TskLnk, C:\USERS\CHRISSA\DESKTOP\WEIMAR\RESISTIVITY.EXE, Quarantined, [11382], [529743],1.0.5416
Adware.DotDo.Generic.TskLnk, C:\USERS\CHRISSA\DESKTOP\WEIMAR\RESISTIVITY.DLL, Quarantined, [11382], [529743],1.0.5416

Physical Sector: 0
(No malicious items detected)

WMI: 0
(No malicious items detected)


(end)

 

FRST.txt

Addition.txt

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Hello Cytesani,

Apologies for the late reply, I did not receive a notification. Your system is still heavily infected, do the following:

Uninstall Spybot S&D :- https://www.safer-networking.org/faq/how-to-uninstall-2/

Next,

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file when running FRST fix"
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Open FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

Next,

Download AdwCleaner by Malwarebytes onto your Desktop.

Or from this Mirror
 
  • Right-click on AdwCleaner.exe and select user posted imageRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Accept the EULA (I accept), then click on Scan
  • Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button. This will kill all the active processes
  • Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it
  • After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply


Next,

Download Sophos Free Virus Removal Tool and save it to your desktop.

If your security alerts to this scan either accept the alert or turn off your security to allow Sophos to run and complete.....

Please Do Not use your PC whilst the scan is in progress.... This scan is very thorough so may take several hours...
 
  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View log file... (bottom left hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program
  • If no threats were found please confirm that result....



The Virus Removal Tool scans the following areas of your computer:
  • Memory, including system memory on 32-bit (x86) versions of Windows
  • The Windows registry
  • All local hard drives, fixed and removable
  • Mapped network drives are not scanned.


Note: If threats are found in the computer memory, the scan stops. This is because further scanning could enable the threat to spread. You will be asked to click Start Cleanup to remove the threats before continuing the scan.

Saved logs are found here: C:\ProgramData\Sophos\Sophos Virus Removal Tool\Logs

Let me see those logs in your reply, also tell me if there are any remaining issues or concerns...

Thank you,

Kevin...

fixlist.txt

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Thanks for the update Cytesani, I guess we can cleam up...

Uninstall Sophos AV and Zemana http://www.askvg.com/how-to-completely-uninstall-remove-a-software-program-in-windows-without-using-3rd-party-software/

Also delete this folder if still present: C:\ProgramData\Sophos

Next,

Download "Delfix by Xplode" and save it to your desktop.

Or use the following if first link is down:

"Delfix link mirror"

If your security program alerts to Delfix either, accept the alert or turn your security off.

Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator

Make Sure the following items are checked:

 
  • Remove disinfection tools <----- this will remove tools we may have used.
  • Purge System Restore <--- this will remove all previous and possibly exploited restore points, a new point relative to system status at present will be created.
  • Reset system settings <--- this will reset any system settings back to default that were changed either by us during cleansing or malware/infection


Now click on "Run" and wait patiently until the tool has completed.

The tool will create a log when it has completed. We don't need you to post this.

Any remnant files/logs from tools we have used can be deleted…

Next,

Read the following links to fully understand PC Security and Best Practices, you may find them useful....

Answers to Common Security Questions and best Practices

Do I need a Registry Cleaner?

Take care and surf safe

Kevin... user posted image
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Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread.

Thanks

 

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