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After the latest Windows 10 update, my machine started randomly shutting down when it should have only gone to sleep.  It has also started taking a long time to reboot, seeming to hang up on the splash screen or a blank black screen with the spinning wait wheel for a cursor (still moves with the mouse).  If I'm patient, it usually eventually gets to windows.  MBAM doesn't seem to find anything.

Please help me determine if this is a malware problem or if there is something else wrong with my machine.

Logs attached.

Thanks,

Lea DeFoote

MBAM_log_20180608.txt

Addition.txt

FRST.txt

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  • Root Admin

Sorry for the delay @Lea DeFoote

The logs do not show any signs of an infection. What ever is causing the issue would appear to be due to something else. Shutting down the computer is not a normal tactic of malware either.

I would recommend that you run a hard drive test using the software from the vendor of your hard drive. Also, check and monitor the temperature of the computer to make sure it's not overheating.

If you need further assistance please let us know.

Thank you

Ron

 

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Good to know, thanks for the insight.

I'll do some hardware checks on the drive and fan to be sure, but I'm suspecting a Windows problem.  While poking around I found a log that indicated that the last Windows update actually failed.  If I can't get it to compete I'll probably just do a fresh install.

Thanks again-

Tom

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  • Root Admin

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread.

Thanks

 

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