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Laptop forced shutdown in the middle of scanning.


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Hello, I need help, because i think this is the perfect place. 

3 Days ago, my laptop's fan was heavily noisy even the CPU, RAM and disk usage on the task manager were normal. Then I did a scan with Malwarebytes, and found around 300 malwares. After that scan, my laptop was completely fine, normal fan. Then today, the fan noise went back, and I tried to do a scan, but the laptop was forcely shutted down. I tried this for 3 times, all showed the same result, force shut down in the middle of the process. My specs: 

VAIO VPCEA45FG Intel i3, RAM 4GB.

 

Thank you!

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  • Staff

***This is an automated reply***

Hi,

Thanks for posting in the Malware Removal for Windows Help forum. Being infected is not fun and can be very frustrating to resolve, but don't worry because we have a team of experts here help you!!

Note: Please be patient. When the site is busy it can take up to 48 hours before a malware removal helper can assist you. If no one has replied to your new topic after 48 hours please contact a Moderator or Administrator to let them know.

 

First, if you haven't done so, please run a Threat Scan with the latest version of Malwarebytes. This may resolve your malware infection issue without the need for additional support. Click "Reveal Hidden Contents" below for details:

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Malwarebytes can detect and remove most malware with no further actions required for free.

If you do not have Malwarebytes, please download it here and install. Be sure to post back the log as shown below.

  1. Open Malwarebytes for Windows
  2. To the left, click Scan > Scan Types.
    image.png
  3. Select Threat Scan. Threat Scan is the most thorough and recommended scan method available.
    image.png
  4. Click Start Scan

Next, if you're still experiencing issues after running Malwarebytes, then technical logs will be required to assist you. Click "Reveal Hidden Contents" below and follow the instructions to run the Farbar Recovery Scan Tool:

Spoiler

Don't use any temporary file cleaners unless requested - this can cause data loss and make a recovery difficult.

Please download the Farbar Recovery Scan Tool here and save it to your desktop. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  1. Double-click to run it. When the tool opens click Yes to the disclaimer.
  2. Press the Scan button.
    _frst_scan.jpg.d10e66dc03e35ede4fdcba12b
  3. It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  4. The first time the tool is run, it also makes another log (Addition.txt). If you've run it before it may not and you may need to select it manually.

Finally, attach the Malwarebytes Threat Scan, FRST.txt and Additional.txt logs to your reply. Before submitting your reply, be sure to enable "Notify me of replies" like so: notify me.jpeg

Click "Reveal Hidden Contents" below for details on how to add attachments to your post.
Note: If you are unable to attach files, please copy and past the contents of the requested files in your Reply instead. 

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To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.

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Please Note the Following:

  • One of our expert helpers will give you one-on-one assistance when one becomes available.
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Troubleshooting Tips

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Hello tatjok and welcome to Malwarebytes,

Continue with the following:

Download Farbar Recovery Scan Tool and save it to your desktop.

Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.html

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way...

Be aware FRST must be run from an account with Administrator status...
 
  • Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.)
  • Make sure Addition.txt is checkmarked under "Optional scans"
    user posted image
     
  • Press Scan button to run the tool....
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The tool will also make a log named (Addition.txt) Please attach that log to your reply.


Let me see those logs in your reply...

Thank you,

Kevin....
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8 hours ago, kevinf80 said:
Hello tatjok and welcome to Malwarebytes,

Continue with the following:

Download Farbar Recovery Scan Tool and save it to your desktop.

Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.html

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way...

Be aware FRST must be run from an account with Administrator status...
 
  • Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.)
  • Make sure Addition.txt is checkmarked under "Optional scans"
    user posted image
     
  • Press Scan button to run the tool....
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The tool will also make a log named (Addition.txt) Please attach that log to your reply.


Let me see those logs in your reply...

Thank you,

Kevin....

Thanks for the reply!

I have tried to scan once, then in the middle of the scanning, it surprisingly got force-shut down again. Then I tried for the second time, and in the middle of the process, it also force shut down. These are the only files I could get (even though the scan has not finished yet) .. :( 

 

Addition.txt

FRST.txt

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8 hours ago, kevinf80 said:

Both logs from FRST are not complete, last sections are missing, can you post again.. Logs are saved here: C:\FRST\Logs

That files are the only files that I can get, because as I have stated before, in the middle of the FRST scanning, it forcely shut down too. (I have tried twice and both were force shut down in the middle of the process), and in the C:\FRST\Logs folder, there is none. (I put the FRST software on the desktop, so those two files I gave to you were from my desktop)

Edited by tatjok
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Thanks for the update tatjok, continue:

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file when running FRST fix"
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Open FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

Next,

Your browser "Chrome" has been exploited, we need to make a total fresh install to remove the exploit....

If your Chrome Bookmarks are important do this first:

Go to this link: http://www.wikihow.com/Export-Bookmarks-from-Chrome follow the instructions and Export your Bookmarks from Chrome, save to your Desktop or similar. Note the instructions can also be used to Import the bookmarks.....

Continue for a clean install:

Download Chrome installer and save to install later: https://www.google.com/intl/en_uk/chrome/browser/desktop/index.html https://www.google.com/intl/en_usa/chrome/browser/desktop/index.html

Next,

Open Chrome and sign into your account, open a new tab and type or copy paste chrome://settings/syncSetup hit enter...

In the new window that opens "Sync everthing" will probably be selected, scroll down to and select "Managed sync data on Google Dashboard"

A new window will open, scroll down to and select "Reset Sync" that will clear synced data from Google Server...

Continue to next step to completely Uninstall Chrome....

Next.

Uninstall Chrome: https://support.google.com/chrome/answer/95319?hl=en-GB follow those instructions, ensure the option to "Also delete your browsing data" is selected. <<--- Very important!!

Navigate to C:\Users\Your user name\Appdata\Local from that folder delete the folder named Google (you will need to show hidden files/folders to see the folder Appdata)

For XP that will be My Computer > C:\ Documents and Settings\Your User Name\Application Data\Roaming

How to show hidden files and folders for windows: http://www.howtogeek.com/howto/windows-vista/show-hidden-files-and-folders-in-windows-vista/

Next,

Install Google Chrome :

Next,

Import your Bookmarks... (instructions in the first step)

Next,

Install uBlock Origin for Chrome: https://chrome.google.com/webstore/detail/ublock-origin/cjpalhdlnbpafiamejdnhcphjbkeiagm?hl=en
 
Next,
 

Run FRST one more time, ensure all boxes are checkmarked under "Whitelist" but only Addition.txt under "Optional scan" Select scan, when done post the new logs. "FRST.txt" and "Addition.txt"

Let me see the logs from FRST fix and FRST scan in your reply...

Thank you,

Kevin..

 

 

fixlist.txt

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7 hours ago, kevinf80 said:

Thanks for the update tatjok, continue:

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file when running FRST fix"
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Open FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

Next,

Your browser "Chrome" has been exploited, we need to make a total fresh install to remove the exploit....

If your Chrome Bookmarks are important do this first:

Go to this link: http://www.wikihow.com/Export-Bookmarks-from-Chrome follow the instructions and Export your Bookmarks from Chrome, save to your Desktop or similar. Note the instructions can also be used to Import the bookmarks.....

Continue for a clean install:

Download Chrome installer and save to install later: https://www.google.com/intl/en_uk/chrome/browser/desktop/index.html https://www.google.com/intl/en_usa/chrome/browser/desktop/index.html

Next,

Open Chrome and sign into your account, open a new tab and type or copy paste chrome://settings/syncSetup hit enter...

In the new window that opens "Sync everthing" will probably be selected, scroll down to and select "Managed sync data on Google Dashboard"

A new window will open, scroll down to and select "Reset Sync" that will clear synced data from Google Server...

Continue to next step to completely Uninstall Chrome....

Next.

Uninstall Chrome: https://support.google.com/chrome/answer/95319?hl=en-GB follow those instructions, ensure the option to "Also delete your browsing data" is selected. <<--- Very important!!

Navigate to C:\Users\Your user name\Appdata\Local from that folder delete the folder named Google (you will need to show hidden files/folders to see the folder Appdata)

For XP that will be My Computer > C:\ Documents and Settings\Your User Name\Application Data\Roaming

How to show hidden files and folders for windows: http://www.howtogeek.com/howto/windows-vista/show-hidden-files-and-folders-in-windows-vista/

Next,

Install Google Chrome :

Next,

Import your Bookmarks... (instructions in the first step)

Next,

Install uBlock Origin for Chrome: https://chrome.google.com/webstore/detail/ublock-origin/cjpalhdlnbpafiamejdnhcphjbkeiagm?hl=en
 
Next,
 

Run FRST one more time, ensure all boxes are checkmarked under "Whitelist" but only Addition.txt under "Optional scan" Select scan, when done post the new logs. "FRST.txt" and "Addition.txt"

Let me see the logs from FRST fix and FRST scan in your reply...

Thank you,

Kevin..

 

 

fixlist.txt

Thanks for the reply, 

Here's the file.. 

 

Addition.txt

Fixlog.txt

FRST.txt

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Thanks for those logs, continue with the following:

Open Malwarebytes Anti-Malware.
 
  • On the Settings tab > Protection Scroll to and make sure the following are selected:
    Scan for Rootkits
    Scan within Archives
     
  • Scroll further to Potential Threat Protection make sure the following are set as follows:
    Potentially Unwanted Programs (PUP`s) set as :- Always detect PUP`s (recommended)
    Potentially Unwanted Modifications (PUM`s) set as :- Alwaysdetect PUM`s (recommended)
     
  • Click on the Scan make sure Threat Scan is selected,
  • A Threat Scan will begin.
  • When the scan is complete if anything is found make sure that the first checkbox at the top is checked (that will automatically check all detected items), then click on the Quarantine Selected Tab
  • If asked to restart your computer to complete the removal, please do so
  • When complete click on Export Summary after deletion (bottom-left corner) and select Copy to Clipboard.
  • Wait for the prompt to restart the computer to appear, then click on Yes.
  • After the restart once you are back at your desktop, open MBAM once more to retrieve the log.


To get the log from Malwarebytes do the following:
 
  • Click on the Reports tab > from main interface.
  • Double click on the Scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have two options:
    Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
    Text file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply

     
  • Use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…

Next,

Download AdwCleaner by Malwarebytes onto your Desktop.

Or from this Mirror
 
  • Right-click on AdwCleaner.exe and select user posted imageRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Accept the EULA (I accept), then click on Scan
  • Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button. This will kill all the active processes
  • Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it
  • After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply

Next,

Download Microsoft's " Malicious Software Removal Tool" and save direct to the desktop

Ensure to get the correct version for your system....

https://www.microsoft.com/en-gb/download/malicious-software-removal-tool-details.aspx


Right click on the Tool, select “Run as Administrator” the tool will expand to the options Window
In the "Scan Type" window, select Quick Scan
Perform a scan and Click Finish when the scan is done.


Retrieve the MSRT log as follows, and post it in your next reply:

1) Select the Windows key and R key together to open the "Run" function
2) Type or Copy/Paste the following command to the "Run Line" and Press Enter:

notepad c:\windows\debug\mrt.log

The log will include log details for each time MSRT has run, we only need the most recent log by date and time....
 
Let me see those logs in your reply, also tell me if there are any remaining issues or concerns...
 
Thankyou,
 
Kevin....

 

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34 minutes ago, kevinf80 said:

Thanks for those logs, continue with the following:

Open Malwarebytes Anti-Malware.
 
  • On the Settings tab > Protection Scroll to and make sure the following are selected:
    Scan for Rootkits
    Scan within Archives
     
  • Scroll further to Potential Threat Protection make sure the following are set as follows:
    Potentially Unwanted Programs (PUP`s) set as :- Always detect PUP`s (recommended)
    Potentially Unwanted Modifications (PUM`s) set as :- Alwaysdetect PUM`s (recommended)
     
  • Click on the Scan make sure Threat Scan is selected,
  • A Threat Scan will begin.
  • When the scan is complete if anything is found make sure that the first checkbox at the top is checked (that will automatically check all detected items), then click on the Quarantine Selected Tab
  • If asked to restart your computer to complete the removal, please do so
  • When complete click on Export Summary after deletion (bottom-left corner) and select Copy to Clipboard.
  • Wait for the prompt to restart the computer to appear, then click on Yes.
  • After the restart once you are back at your desktop, open MBAM once more to retrieve the log.


To get the log from Malwarebytes do the following:
 
  • Click on the Reports tab > from main interface.
  • Double click on the Scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have two options:
    Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
    Text file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply

     
  • Use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…

Next,

Download AdwCleaner by Malwarebytes onto your Desktop.

Or from this Mirror
 
  • Right-click on AdwCleaner.exe and select user posted imageRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Accept the EULA (I accept), then click on Scan
  • Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button. This will kill all the active processes
  • Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it
  • After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply

Next,

Download Microsoft's " Malicious Software Removal Tool" and save direct to the desktop

Ensure to get the correct version for your system....

https://www.microsoft.com/en-gb/download/malicious-software-removal-tool-details.aspx


Right click on the Tool, select “Run as Administrator” the tool will expand to the options Window
In the "Scan Type" window, select Quick Scan
Perform a scan and Click Finish when the scan is done.


Retrieve the MSRT log as follows, and post it in your next reply:

1) Select the Windows key and R key together to open the "Run" function
2) Type or Copy/Paste the following command to the "Run Line" and Press Enter:

notepad c:\windows\debug\mrt.log

The log will include log details for each time MSRT has run, we only need the most recent log by date and time....
 
Let me see those logs in your reply, also tell me if there are any remaining issues or concerns...
 
Thankyou,
 
Kevin....

 

This force shut down is making me crazy. I just finished reading your instruction (the fan had started noising) and i opened the malwarebytes, then 3 mins later it forcely shuted down again. Now im replying from my phone. Is there any way to prevent this fan to getting noisy which will initiate that overheating force shut down? (I am sure that is because of a cryptomining virus, because 6 days ago my laptop was conpletely fine though) or should I try and try with luck so that i can finish a scan without getting shut down in the midway? This is like the 6th time my laptop got forcely shut down i am just starting to worried for the hardware..

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Please download VEW by Vino Rosso from HERE and save it to your Desktop.
 
  • Double-click VEW.exe. to start, Vista and Windows 7/8/10 users Right Click and select "Run as Administrator"
  • Under 'Select log to query...check the boxes for both Application and System.
  • Under 'Select type to list... select both Error and Critical.
  • Click the radio button for 'Number of events...Type 15 in the 1 to 20 box.
  • Then click the Run button.
  • Notepad will open with the output log. It will take a couple of minutes to generate the log, please be patient.

Post the Output log in your next reply.
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3 hours ago, kevinf80 said:
Please download VEW by Vino Rosso from HERE and save it to your Desktop.
 
  • Double-click VEW.exe. to start, Vista and Windows 7/8/10 users Right Click and select "Run as Administrator"
  • Under 'Select log to query...check the boxes for both Application and System.
  • Under 'Select type to list... select both Error and Critical.
  • Click the radio button for 'Number of events...Type 15 in the 1 to 20 box.
  • Then click the Run button.
  • Notepad will open with the output log. It will take a couple of minutes to generate the log, please be patient.

Post the Output log in your next reply.

Vino's Event Viewer v01c run on Windows 7 in English
Report run at 10/06/2018 4:11:23 AM

Note: All dates below are in the format dd/mm/yyyy

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Critical Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'Application' Date/Time: 09/06/2018 2:17:37 PM
Type: Error Category: 5973
Event: 5973 Source: Microsoft-Windows-Immersive-Shell
Activation of app Microsoft.MicrosoftEdge_8wekyb3d8bbwe!MicrosoftEdge failed with error: The app
didn't start. See the Microsoft-Windows-TWinUI/Operational log for additional information.

Log: 'Application' Date/Time: 09/06/2018 2:14:45 PM
Type: Error Category: 100
Event: 1000 Source: Application Error
Faulting application name: AutoKMS.exe, version: 2.6.4.0, time stamp: 0x5aecb5fd Faulting module
name: KERNELBASE.dll, version: 10.0.10240.17394, time stamp: 0x590285b4 Exception code: 0xe0434352
Fault offset: 0x000000000002a1c8 Faulting process id: 0x6b0 Faulting application start time:
0x01d3fffbbc398952 Faulting application path: C:\WINDOWS\AutoKMS\AutoKMS.exe Faulting module path:
C:\WINDOWS\system32\KERNELBASE.dll Report Id: ea2c0b85-4025-43b5-acae-e1108144937a Faulting package
full name:  Faulting package-relative application ID: 

Log: 'Application' Date/Time: 09/06/2018 2:14:36 PM
Type: Error Category: 0
Event: 1026 Source: .NET Runtime
Application: AutoKMS.exe
Framework Version: v4.0.30319
Description: The process was terminated due to
an unhandled exception.
Exception Info: System.Runtime.InteropServices.COMException
Stack:
   at ..
(System.String, System.String, System.String, .)
   at ...ctor()
   at ..(.)
   at ..()


Log: 'Application' Date/Time: 09/06/2018 2:03:46 PM
Type: Error Category: 0
Event: 513 Source: Microsoft-Windows-CAPI2
Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.

Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery
Protocol.

System Error:
Access is denied. .

Log: 'Application' Date/Time: 09/06/2018 2:03:09 PM
Type: Error Category: 0
Event: 8194 Source: VSS
Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface.  
hr = 0x80070005, Access is denied. . This is often caused by incorrect security settings in either
the writer or requestor process. 

Operation:
   Gathering Writer Data

Context:
   Writer Class Id:
{e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID:
{653bd12e-63f5-4bd6-9a02-495fb36576b0}

Log: 'Application' Date/Time: 09/06/2018 2:00:02 PM
Type: Error Category: 100
Event: 1000 Source: Application Error
Faulting application name: AutoKMS.exe, version: 2.6.4.0, time stamp: 0x5aecb5fd Faulting module
name: KERNELBASE.dll, version: 10.0.10240.17394, time stamp: 0x590285b4 Exception code: 0xe0434352
Fault offset: 0x000000000002a1c8 Faulting process id: 0x132c Faulting application start time:
0x01d3fff9fea2208e Faulting application path: C:\WINDOWS\AutoKMS\AutoKMS.exe Faulting module path:
C:\WINDOWS\system32\KERNELBASE.dll Report Id: f1f25be5-2149-495f-ab3a-b5168e7b9777 Faulting package
full name:  Faulting package-relative application ID: 

Log: 'Application' Date/Time: 09/06/2018 2:00:01 PM
Type: Error Category: 0
Event: 1026 Source: .NET Runtime
Application: AutoKMS.exe
Framework Version: v4.0.30319
Description: The process was terminated due to
an unhandled exception.
Exception Info: System.Runtime.InteropServices.COMException
Stack:
   at ..
(System.String, System.String, System.String, .)
   at ...ctor()
   at ..(.)
   at ..()


Log: 'Application' Date/Time: 09/06/2018 5:19:11 AM
Type: Error Category: 0
Event: 513 Source: Microsoft-Windows-CAPI2
Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.

Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery
Protocol.

System Error:
Access is denied. .

Log: 'Application' Date/Time: 08/06/2018 5:12:59 PM
Type: Error Category: 101
Event: 1002 Source: Application Hang
The program SketchUp.exe version 17.1.174.0 stopped interacting with Windows and was closed. To see
if more information about the problem is available, check the problem history in the Security and
Maintenance control panel.  Process ID: dec  Start Time: 01d3ff49087eb190  Termination Time: 38  
Application Path: E:\Programs\Sketchup 2017\SketchUp.exe  Report Id: 3000e255-6b3f-11e8-9c46-
90004eff3f5e  Faulting package full name:   Faulting package-relative application ID:  

Log: 'Application' Date/Time: 08/06/2018 3:17:39 PM
Type: Error Category: 100
Event: 1000 Source: Application Error
Faulting application name: remsh.exe, version: 10.0.14393.10029, time stamp: 0x5ab06362 Faulting
module name: ntdll.dll, version: 10.0.10240.17184, time stamp: 0x580ee916 Exception code: 0xc0000409
Fault offset: 0x0000000000083b67 Faulting process id: 0x115c Faulting application start time:
0x01d3ff3bd575d15c Faulting application path: C:\Program Files\rempl\remsh.exe Faulting module path:
C:\WINDOWS\SYSTEM32\ntdll.dll Report Id: 1d692b8a-ce8a-47c0-9bd1-7f7a4ce851b4 Faulting package full
name:  Faulting package-relative application ID: 

Log: 'Application' Date/Time: 08/06/2018 7:40:27 AM
Type: Error Category: 0
Event: 100 Source: Bonjour Service
Task Scheduling Error: m->NextScheduledSPRetry 750890

Log: 'Application' Date/Time: 08/06/2018 7:40:27 AM
Type: Error Category: 0
Event: 100 Source: Bonjour Service
Task Scheduling Error: m->NextScheduledEvent 750890

Log: 'Application' Date/Time: 08/06/2018 7:40:27 AM
Type: Error Category: 0
Event: 100 Source: Bonjour Service
Task Scheduling Error: Continuously busy for more than a second

Log: 'Application' Date/Time: 06/06/2018 8:43:31 AM
Type: Error Category: 5973
Event: 5973 Source: Microsoft-Windows-Immersive-Shell
Activation of app Microsoft.Windows.Cortana_cw5n1h2txyewy!CortanaUI failed with error: The app
didn't start. See the Microsoft-Windows-TWinUI/Operational log for additional information.

Log: 'Application' Date/Time: 06/06/2018 6:43:36 AM
Type: Error Category: 0
Event: 100 Source: Bonjour Service
Task Scheduling Error: m->NextScheduledSPRetry 1281

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Critical Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 09/06/2018 9:06:03 PM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the
system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 08/06/2018 3:42:17 PM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the
system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 07/06/2018 12:26:20 PM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the
system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 07/06/2018 5:03:02 AM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the
system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 07/06/2018 1:36:10 AM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the
system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 02/06/2018 1:04:27 AM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the
system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 08/04/2018 4:29:37 AM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the
system stopped responding, crashed, or lost power unexpectedly.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 09/06/2018 9:07:57 PM
Type: Error Category: 0
Event: 7000 Source: Service Control Manager
The SecDrv service failed to start due to the following error:  This driver has been blocked from
loading

Log: 'System' Date/Time: 09/06/2018 9:07:57 PM
Type: Error Category: 0
Event: 1060 Source: Application Popup
The event description cannot be found.

Log: 'System' Date/Time: 09/06/2018 9:07:57 PM
Type: Error Category: 0
Event: 7000 Source: Service Control Manager
The risdsnpe service failed to start due to the following error:  Windows cannot verify the digital
signature for this file. A recent hardware or software change might have installed a file that is
signed incorrectly or damaged, or that might be malicious software from an unknown source.

Log: 'System' Date/Time: 09/06/2018 9:07:57 PM
Type: Error Category: 0
Event: 7000 Source: Service Control Manager
The rimspci service failed to start due to the following error:  Windows cannot verify the digital
signature for this file. A recent hardware or software change might have installed a file that is
signed incorrectly or damaged, or that might be malicious software from an unknown source.

Log: 'System' Date/Time: 09/06/2018 9:07:30 PM
Type: Error Category: 0
Event: 6008 Source: EventLog
The previous system shutdown at 3:57:27 AM on ?6/?10/?2018 was unexpected.

Log: 'System' Date/Time: 09/06/2018 8:58:01 PM
Type: Error Category: 0
Event: 7000 Source: Service Control Manager
The SecDrv service failed to start due to the following error:  This driver has been blocked from
loading

Log: 'System' Date/Time: 09/06/2018 8:58:01 PM
Type: Error Category: 0
Event: 1060 Source: Application Popup
The event description cannot be found.

Log: 'System' Date/Time: 09/06/2018 8:58:01 PM
Type: Error Category: 0
Event: 7000 Source: Service Control Manager
The risdsnpe service failed to start due to the following error:  Windows cannot verify the digital
signature for this file. A recent hardware or software change might have installed a file that is
signed incorrectly or damaged, or that might be malicious software from an unknown source.

Log: 'System' Date/Time: 09/06/2018 8:58:01 PM
Type: Error Category: 0
Event: 7000 Source: Service Control Manager
The rimspci service failed to start due to the following error:  Windows cannot verify the digital
signature for this file. A recent hardware or software change might have installed a file that is
signed incorrectly or damaged, or that might be malicious software from an unknown source.

Log: 'System' Date/Time: 09/06/2018 8:57:26 PM
Type: Error Category: 0
Event: 6008 Source: EventLog
The previous system shutdown at 10:35:34 PM on ?6/?9/?2018 was unexpected.

Log: 'System' Date/Time: 09/06/2018 3:44:10 PM
Type: Error Category: 83
Event: 86 Source: Microsoft-Windows-Kernel-Power
The system was shut down due to a critical thermal event.              Shutdown Time = ?2018?-?
06?-?09T15:44:10.505363500Z              ACPI Thermal Zone = \_TZ.TZ01              _CRT = 361K

Log: 'System' Date/Time: 09/06/2018 3:44:10 PM
Type: Error Category: 83
Event: 86 Source: Microsoft-Windows-Kernel-Power
The system was shut down due to a critical thermal event.              Shutdown Time = ?2018?-?
06?-?09T15:44:10.499850800Z              ACPI Thermal Zone = \_TZ.TZ00              _CRT = 361K

Log: 'System' Date/Time: 09/06/2018 3:35:54 PM
Type: Error Category: 0
Event: 7000 Source: Service Control Manager
The SecDrv service failed to start due to the following error:  This driver has been blocked from
loading

Log: 'System' Date/Time: 09/06/2018 3:35:54 PM
Type: Error Category: 0
Event: 1060 Source: Application Popup
The event description cannot be found.

Log: 'System' Date/Time: 09/06/2018 3:35:54 PM
Type: Error Category: 0
Event: 7000 Source: Service Control Manager
The risdsnpe service failed to start due to the following error:  Windows cannot verify the digital
signature for this file. A recent hardware or software change might have installed a file that is
signed incorrectly or damaged, or that might be malicious software from an unknown source.

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57 minutes ago, kevinf80 said:

Is the version of windows you have installed legitimate...??

I have changed from the non-legitimate to a legitimate one from my campus, so maybe you notice that autokms. But its been almost 1 year and i never had this problem before though. please I really need your help as tomorrow morning I need to go out to another town and I literally need my laptop for many tasks :( thank you

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AutoKMS is very much active on your system, Malwarebytes does not condone Piracy, read at the following link :-

 

A couple of the most recent events do specify crashing due to thermal issues, before checking for hardware issues boot your system in a cleanly to see if any 3 rd party software maybe at fault...

Set windows up for "Clean Boot" mode, full instructions here: https://support.microsoft.com/en-gb/kb/929135

Basically all none MS services are disabled, see how your system runs in that mode. Obviously 3rd party services that affect security or internet connection can be left active.

If clean boot makes your system faster and more responsive it is now a process of elimination to find which non MS service(s) was affecting your system...

Go through the process again, this time with all MS services hidden again enable the top half of non MS services, re-boot and see how your system responds, if still ok the top half can be left enabled.

Repeat again, enable so many of the bottom half then re-boot. Continue until you locate the problem service(s). A process of elimination, a bit long winded but worth the effort. Let me know the outcome...
 
Thankyou,
 
Kevin..
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Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Thanks

 

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