Can't update

[johnpd]

I have the same problem. Have Malwarebytes v3.5.1.2522 (Trial). Component package version 1.0.365, Update package version 1.0.5388. It will not download the latest component package. Windows 10 OS.

JohnD

Edited June 7, 2018 by johnpd

[dcollins]

I split your post out since you're having a different issue than the one in the post you replied to. Can you please grab the logs mentioned below:

 

1. Download and run Malwarebytes Support Tool. 
2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
3. Double-click mb-support-X.X.X.XXXX.exe to run the program
   • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
4. Place a checkmark next to Accept License Agreement and click Next
5. You will be presented with a page stating, "Welcome to the Malwarebytes Support Tool!"
6. Click the Advanced Options link
   
7. Click the Gather Logs button
   
8. A progress bar will appear and the program will proceed to gather troubleshooting information from your computer
9. Upon completion, click OK
10. A file named mbst-grab-results.zip will be saved to your Desktop
11. Attach this file in your reply