Jump to content

new components package upgrade: v1.0.374

Recommended Posts

I have tried everything to get this installed and nothing from your server to my program!

Do you have an .exe file to load? thank you

Share this post

Link to post
Share on other sites

***This is an automated reply***


Thanks for posting in the Malwarebytes 3 Help forum.


If you are having technical issues with our Windows product, please do the following: 


If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download Malwarebytes Support Tool
  • Once the file is downloaded, open your Downloads folder/location of the downloaded file
  • Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  • Place a checkmark next to Accept License Agreement and click Next
  • You will be presented with a page stating, "Welcome to the Malwarebytes Support Tool!"
  • Click the Advanced Options link
    welcome mbst.png
  • Click the Gather Logs button
  • A progress bar will appear and the program will proceed to gather troubleshooting information from your computer
  • Upon completion, click OK
  • A file named mbst-grab-results.zip will be saved to your Desktop
  • Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:
     notify me.jpeg  

    Click "Reveal Hidden Contents" below for details on how to attach a file:

    To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.


One of our experts will be able to assist you shortly.


If you are having licensing issues, please do the following: 


For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 


Thanks in advance for your patience.

-The Malwarebytes Forum Team

Share this post

Link to post
Share on other sites

Yes rebooted and tried no updates



Edited by hayc59

Share this post

Link to post
Share on other sites

What Sos have you?(Xp,7...10)


Have you Kaspersky Internet Security?

Edited by miguelgrado

Share this post

Link to post
Share on other sites

Unless I am mistaken, it looks like XP with a custom theme or Vista with Aero Glass disabled.  If it is Vista or XP (any OS older than 7) then the new update doesn't apply to you as the last version of 3.5.1 build 2522 component update 1.0.365 is the final release for those operating systems with the exception of emergency bugfixes and stability improvements on an as-needed basis.  Please refer to this post for details.

Share this post

Link to post
Share on other sites

Íf you have Windows 7 or above...users of Kaspesky Internet security have disbled protection..


If you not Kaspesky,you coment

Share this post

Link to post
Share on other sites


Based on your previous posts, I'm assuming you're running Windows XP. You can see in this post that this update is available only to users running Windows 7 or higher: 


Share this post

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 members

    No registered users viewing this page.

  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.