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When I try to install MWB it says something with: ''You need to restart''  and if so that it will restart but I didn't see a message anymore again. And I found out that there was an MWB clean software thing for logs and I opened it and it said: ''you need to restart'' I restarted and it said ''do you like to install MWB 3?'' I clicked on continue /yes and I saw a progress bar and it was looping in that time the pc restarted and it was gone I have only now the results and the installer.

mb-clean-results.txt

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download Malwarebytes Support Tool
  • Once the file is downloaded, open your Downloads folder/location of the downloaded file
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  • Place a checkmark next to Accept License Agreement and click Next
  • You will be presented with a page stating, "Welcome to the Malwarebytes Support Tool!"
  • Click the Advanced Options link
    welcome mbst.png
  • Click the Gather Logs button
    gatherlogs.png
  • A progress bar will appear and the program will proceed to gather troubleshooting information from your computer
  • Upon completion, click OK
  • A file named mbst-grab-results.zip will be saved to your Desktop
  • Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:
     notify me.jpeg  

    Click "Reveal Hidden Contents" below for details on how to attach a file:
    Spoiler

    To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.

    _mb_attach.jpg.a0465aaafd6cae688aa38ab16

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4 minutes ago, dcollins said:

Please provide the logs mentioned above. On top of that, you can also try running the Clean operation from the tool above in the Advanced Options section. It's a much newer version of mb-clean that has many improvements.

Where?

a25d9f6446dd4d827d1c6536998769cc.pngfe54f29d4abaeb82e702d41a1ef0bc79.png 1ed53574593042ce8f24712eb5e00105.png

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  1. Download and run the Malwarebytes Support Tool.
  2. Accept the EULA and click on Advanced Options.
  3. Click Clean and follow the prompts to clean and reboot.
  4. After rebooting, click Yes to reinstall the latest version of Malwarebytes.
  5. If that fails, please click on Gather Logs which will generate a zip file on your desktop named mbst-grab-results.zip.
  6. Upload the zip file in your reply.
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If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download Malwarebytes Support Tool
  • Once the file is downloaded, open your Downloads folder/location of the downloaded file
  • Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  • Place a checkmark next to Accept License Agreement and click Next
  • You will be presented with a page stating, "Welcome to the Malwarebytes Support Tool!"
  • Click the Advanced Options link
    welcome mbst.png
  • Click the Gather Logs button
    gatherlogs.png
  • A progress bar will appear and the program will proceed to gather troubleshooting information from your computer
  • Upon completion, click OK
  • A file named mbst-grab-results.zip will be saved to your Desktop
  • Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:
     notify me.jpeg  

    Click "Reveal Hidden Contents" below for details on how to attach a file:
      Reveal hidden contents

    To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.

    _mb_attach.jpg.a0465aaafd6cae688aa38ab16

One of our experts will be able to assist you shortly.

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