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VJF

MalwareBytes service keeps stopping and having to restart.

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Hello,

I have been trying to resolve an issue I have been having with MalwareBytes for the last couple weeks now. Every time I run a scan it will go through the normal process until it starts trying to scan through the Program Data files, and then the service will stop working.

I have tried reinstalling MBAM a few times with no luck. I was able to run ADWcleaner with no issues.

 

I ran the scans I saw in previous forums and have attached them to the thread.

Also include in the file is a screen shot of the error.

 

Thank you for your help,

Victor

mb-check-results.zip

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

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If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

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Hello and Welcome @VJF

We have a new tool that collects logs, can you run it and post a new set of logs with this tool?

If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:
NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download Malwarebytes Support Tool
  • Once the file is downloaded, open your Downloads folder/location of the downloaded file
  • Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.

  • Place a checkmark next to Accept License Agreement and click Next
  • You will be presented with a page stating, "Welcome to the Malwarebytes Support Tool!"
  • Click the Advanced Options link
    5ae220dc8c030_welcomembst.png.fd2156a783
  • Click the Gather Logs button
    gatherlogs.png.6fb7abe3251f4a4f5fba47602
  • A progress bar will appear and the program will proceed to gather troubleshooting information from your computer
  • Upon completion, click OK
  • A file named mbst-grab-results.zip will be saved to your Desktop
  • Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:
     972599947_notifyme.jpeg.475d9f00582b41dc

    To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.
    attach_files.jpg.c01ab14cc3092613124acfb


One of our experts will be able to assist you shortly.

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Thanks for the logs... someone from the team will review them shortly... like @dcollins for example

While we wait, I do see one item that may be causing your issue.  You seem to be running Malwarebytes in compatibility mode, which causes issues.

Compatibility Flag Settings
==================================
Location: HKCU\SOFTWARE\Microsoft\Windows NT\CurrentVersion\appCompatFlags\Layers
C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe          [WINSRV03SP1]

Browse to the file C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe and right click on it and choose Properties, click on the Compatibility Tab and Remove all Checkmarks then Click OK.

Reboot the computer and then try your scan again.

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Okay, I unchecked all the checks, and rebooted and ran a scan again, however, it still came up with the same issue.

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Looking further,  I see that you have Malwarebytes installed on what appears to be a terminal server Microsoft® Windows Server® 2008 Standard  Service Pack 2 (X86)

The consumer version of Malwarebytes is not supported on a Server operating system. 

You will have to wait for @dcollins for his recommendations

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This looks to be a known issue with server 2008, which is not a supported operating system for consumer Malwarebytes. If you need to keep a server protected, you'll want to reach out to our business teams to get a valid product for that operating system: http://malwarebytes.com/business

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Oh okay, so it's not that it is broken or that there is a problem with either the computer or MBAM, it is just that the version that is installed on the server is not supported?
Even though it was working before hand?

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