malwarebytes disappeared after update this afternoon

[Tierra]

I was notified to update the free version of malwarebytes this afternoon and after it updated and I closed out the computer.  When I got back on a few minutes ago it had totally disappeared from my computer.  It's not pinned to startup (first thing I noticed) not on start menu, when I went to control panel and checked programs not there either.  What happened during this update?  What do I need to do?

Thank you.

[Malwarebytes]

***This is an automated reply***

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[exile360]

Greetings,

It sounds like the installer removed the previous version as it should but failed to install the new version once that was completed.  This is due to an issue in the installer that happens on occasion.  If you would, please first start by gathering some logs for our Dev team so that they can take a look and hopefully discover the cause so that they might fix it for future versions:

1. Download and run the Malwarebytes Support Tool
2. Accept the EULA and click Advanced Options on the main page (not Get Started)
3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply
   

Once that is done, you may go ahead and reinstall the software by downloading and installing it from here then install the latest patch that was released in the past few days by opening Malwarebytes and navigating to Settings>Application and clicking the Install Application Updates button then allowing it to download and install the update.

If the update fails to install for some reason or there are any other issues please let us know.

Thanks

[Tierra]

Thank you exile360 - it's cleared up this morning - I logged onto my computer and it was up on the desktop

[exile360]

Excellent, I'm glad to hear it.  If there's anything else we can assist you with just let us know.

Thanks