Stuck at bios splash screen after update

[Cinfull]

I got notified that there was a malwarebytes update and it wanted to restart my pc. I have been waiting now 20 mins staring at the bios splash screen. I rebooted my pc using the power button and went into the bios to check the boot order but unsure if the order is correct. Any help in getting my pc to boot is appreciated.

[Malwarebytes]

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[dcollins]

Malwarebytes wouldn't have kicked your machine into the boot menu. Looking at the screen there, I would choose "Windows Boot Manager" to get back into your OS, but something else may be going on that's causing you to boot to that screen

[Cinfull]

No, let me explain better, my pc is stuck at the bios splash screen after restart when installing the update.  I had to manually restart my pc again and I pressed f9 to go into my bios. Trying to figure out why it won't go past the bios splash screen. Hope that clarifies

[Cinfull]

Update: I put windows manager as first priority and after it saved it went back to bios splash screen and says it's preparing automatic repair. After that a blue screen saying windows did not stuff down correctly with some options. I chose continue to windows. Im now back at the bios splash screen and have been sitting at it for the last 5 mins.

[Cinfull]

Update: I got back into the bios and now it's no longer showing my primary HD. I am now upset becuz it seems like it's getting worse.  Is there a customer service support number I can call to get my pc up and running?

[dcollins]

We provide email customer support that can be reached on the following page: https://support.malwarebytes.com/community/consumer/pages/contact-us

However your issue is most likely not caused by Malwarebytes as we don't mess with the boot components. Do you know what error code the blue screen gave you?

[Cinfull]

1 hour ago, dcollins said:

We provide email customer support that can be reached on the following page: https://support.malwarebytes.com/community/consumer/pages/contact-us

However your issue is most likely not caused by Malwarebytes as we don't mess with the boot components. Do you know what error code the blue screen gave you?

There was no error. All I did was follow the prompts your update and it said it needed to restart my pc. I did that and it won't go past the bios splash screen. The pc was fine before this update.

[exile360]

It's possible (likely even) that something else had installed previously and was awaiting a reboot to take effect such as a driver update or Windows Update.  That could easily account for the issue.

Another possibility is a failing drive, which given the fact that it's no longer listing your primary drive in the BIOS, is even more likely.  I'd suggest booting from a diagnostic CD to check the drive and see what's going on with it.  It's possible that it was on its way out and just happened to fail during that shutdown/reboot process (which explains why it got stuck in the BIOS before the OS would load and why it's no longer being detected).  Given the amount of stress that shutting down/starting up tends to have on drives with all the loading/unloading that occurs, it could easily account for the timing of the failure if that's what is actually happening.

It could also be something as simple as a loose drive cable, so I'd recommend checking those connections as well and make sure the drive is attached securely.

Another possibility would be some kind of malware that overwrote the boot files incorrectly during shutdown, but it's not too likely, especially since the BIOS isn't detecting the drive at all.