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Mycolleen

Having problems with hacking.

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I am reaching out to see if there is something more I can do to make my phone and apps more secure. I have apps that are on my phone that are not what I or cricket installed.. But it's all very confusing what apps Ii stop will affect the proper operation of my phone. Any suggestions will be appreciated.

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Hi @Mycolleen,

Every phone manufacturer comes with its own pre-installed apps.  The easiest way for me to tell if there is anything not secure on your device would be for you to send me an Apps Report.

To send an Apps Report with Malwarebytes for Android use the following instructions.

1.Open the Malwarebytes for Android app.

2.Tap the Menu icon.

3. Tap Your apps.

4. Tap three lines icon in upper right corner.

5. Tap Send to support

Choose an email app to send Apps Report.

Your email app will open with the Apps Report included. Send the Apps Report to create a ticket.

PM the email used and/or the ticket number assigned.

Nathan

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