Jump to content
GreenDumpling

Possibility of Malwarebytes Blocking Twitch IRC Port?

Recommended Posts

Hi, for weeks my Elgato Stream Deck, although it can connect to Twitch, it has issues sending chat message. After running their diagnostic tool, they told me that something is blocking the port, Twitch's port is 6667 and their support team told me to check if Malwarebytes is blocking it. I don't know how, can someone help?

Share this post


Link to post
Share on other sites

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download Malwarebytes Support Tool
  • Once the file is downloaded, open your Downloads folder/location of the downloaded file
  • Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  • Place a checkmark next to Accept License Agreement and click Next
  • You will be presented with a page stating, "Welcome to the Malwarebytes Support Tool!"
  • Click the Advanced Options link
    welcome mbst.png
  • Click the Gather Logs button
    gatherlogs.png
  • A progress bar will appear and the program will proceed to gather troubleshooting information from your computer
  • Upon completion, click OK
  • A file named mbst-grab-results.zip will be saved to your Desktop
  • Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:
     notify me.jpeg  

    Click "Reveal Hidden Contents" below for details on how to attach a file:
    Spoiler

    To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.

    _mb_attach.jpg.a0465aaafd6cae688aa38ab16

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

Share this post


Link to post
Share on other sites

Greetings,

Malwarebytes doesn't block any specific ports, however, if there is a specific server that the chat component uses and that server is in Malwarebytes block list then it could be what's blocking the connection.  You can check this by right-clicking on the Malwarebytes tray icon and clicking Web Protection: On and then clicking Yes if prompted by User Account Control to temporarily disable Web Protection.  Once that's done, try connecting and using the chat feature to see if it works.  If it does, then it is the Web Protection component blocking it which means you should probably exclude the program from Malwarebytes web blocking to allow it to connect to any server that it needs to.  If it turns out that this is the case, then here is how you exclude a program from Web Protection:

  • Open Malwarebytes and navigate to Settings>Exclusions
  • Click on the Add Exclusion button
  • Select Exclude an Application that Connects to the Internet then click Next
  • Click on the Browse... button then navigate to the location of the program's file/process that connects to the server that is being blocked and click once on it to select/highlight it then click Open
  • Click OK and the process should now be listed in the Exclusions tab and should say Application Web Process under the Exclusion Type column

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.