Unavailable - This Feature is only Available on Windows 7 and higher

[Pope]

I have performed a clean install of 3.5.1.2522 - Both using the clean install tool, and manually deleting ProgramFiles / ProgramData files followed by a reboot.

I am running Windows 7 x 64, 7601, up to date as of 6/3/2018.

Spec wise: Pentium E2180 / 2GB RAM.

What am I doing wrong / why is this button forever greyed out?

I have also tried to run SFC /scannow, and launching MWB as Admin to no avail.

mbst-grab-results.zip

Edited June 4, 2018 by Pope
Adding logs

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

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If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

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[Firefox]

Hello and Welcome...

What feature is not available for you?

If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:
NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

• Download Malwarebytes Support Tool
• Once the file is downloaded, open your Downloads folder/location of the downloaded file
• Double-click mb-support-X.X.X.XXXX.exe to run the program
  
  • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
    
  
  
• Place a checkmark next to Accept License Agreement and click Next
• You will be presented with a page stating, "Welcome to the Malwarebytes Support Tool!"
• Click the Advanced Options link
  
• Click the Gather Logs button
  
• A progress bar will appear and the program will proceed to gather troubleshooting information from your computer
• Upon completion, click OK
• A file named mbst-grab-results.zip will be saved to your Desktop
• Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:
   

  To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.
  
  

One of our experts will be able to assist you shortly.

[Pope]

12 minutes ago, Firefox said:

Hello! I cannot turn on Ransomware Protection.

 

[dcollins]

You have compatibility mode turned on for Malwarebytes. Right click the Malwarebytes icon on your desktop, and choose Properties. Then go to the Compatibility tab on the top and make sure all the checkboxes are unchecked. Click Ok, and then close and open Malwarebytes again and you should be able to see Ransomware properly.

[David H. Lipman]

49 minutes ago, Pope said:

I am running Windows 7 x 64, 7601, up to date as of 6/3/2018.

Spec wise: Pentium E2180 / 2GB RAM. 

This is a side note and not related to the reported problem.

While a Windows 64bit OS will work under 2GB, it is not enough to make the OS efficient.  It is suggested to move 4GB or more. 

You will notice a difference in performance with more RAM.

Edited June 4, 2018 by David H. Lipman

[Pope]

1 hour ago, Firefox said:

Hello! The Ransomware Protection is not enabled.

Fun fact! It WAS on compatibility mode. What a PITA.

Also, I did upgrade the system to 4GB while the posts were waiting. I've only got 2 DIMM slots and an Intel Chipset, so that's as good as it gets.

 

Cheers lads.

[David H. Lipman]

Glad you got things sorted.

I am sure you do see that difference in performance now.

BTW:  What is the make and model of the system with that Pentium E2180 CPU ?