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jbionic2010

Don't want to replace Windows Defender by Malwarebytes

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I've just tried to install the new Malwarebytes. By some reason it turns off the default protection provided by Windows Defender. Is there any way I can keep the default antivirus program and run Malwarebytes only on demand?

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***This is an automated reply***

Hi,

Thanks for posting in the Malware Removal for Windows Help forum. Being infected is not fun and can be very frustrating to resolve, but don't worry because we have a team of experts here help you!!

Note: Please be patient. When the site is busy it can take up to 48 hours before a malware removal helper can assist you. If no one has replied to your new topic after 48 hours please contact a Moderator or Administrator to let them know.

 

First, if you haven't done so, please run a Threat Scan with the latest version of Malwarebytes. This may resolve your malware infection issue without the need for additional support. Click "Reveal Hidden Contents" below for details:

Spoiler

Malwarebytes can detect and remove most malware with no further actions required for free.

If you do not have Malwarebytes, please download it here and install. Be sure to post back the log as shown below.

  1. Open Malwarebytes for Windows
  2. To the left, click Scan > Scan Types.
    image.png
  3. Select Threat Scan. Threat Scan is the most thorough and recommended scan method available.
    image.png
  4. Click Start Scan

Next, if you're still experiencing issues after running Malwarebytes, then technical logs will be required to assist you. Click "Reveal Hidden Contents" below and follow the instructions to run the Farbar Recovery Scan Tool:

Spoiler

Don't use any temporary file cleaners unless requested - this can cause data loss and make a recovery difficult.

Please download the Farbar Recovery Scan Tool here and save it to your desktop. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  1. Double-click to run it. When the tool opens click Yes to the disclaimer.
  2. Press the Scan button.
    _frst_scan.jpg.d10e66dc03e35ede4fdcba12b
  3. It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  4. The first time the tool is run, it also makes another log (Addition.txt). If you've run it before it may not and you may need to select it manually.

Finally, attach the Malwarebytes Threat Scan, FRST.txt and Additional.txt logs to your reply. Before submitting your reply, be sure to enable "Notify me of replies" like so: notify me.jpeg

Click "Reveal Hidden Contents" below for details on how to add attachments to your post.
Note: If you are unable to attach files, please copy and past the contents of the requested files in your Reply instead. 

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To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.

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Please Note the Following:

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Troubleshooting Tips

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Greetings,

If you open Malwarebytes and go to Settings>Application then scroll down until you find the Windows Action Center section and select Never register Malwarebytes in the Windows Action Center then restart your system, Windows Defender should turn itself back on again and you may then use both applications in real-time if you wish (Malwarebytes is designed to coincide with an active antivirus, including Windows Defender).

Also, if you do not wish to use the free trial of Malwarebytes Premium you can follow the instructions in this support article to deactivate the free trial and revert Malwarebytes to the free, on-demand only version (you will still retain a single scheduled daily scan, but all protection features will be deactivated).

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The instructions above from @exile360 should solve your issue, but if you don't mind, could you also provide a set of logs using the instructions below? The only reason I'm asking for them is because the default state of Malwarebytes is to not disable Windows Defender, so I'd like to look at the logs to try and understand what's happening. Thanks in advanced.

  1. Download and run the Malwarebytes Support Tool
  2. Accept the EULA and click on Advanced Options on the main page
  3. Click Gather Logs and wait for the process to complete, then upload mbst-grab-results.zip from your desktop in your reply

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