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Hello,

when I start the Malware scan it scans 3K files then jumps to 130K files and continues from there. Anyone got an idea what is wrong?

Regards, Oliver

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Hello,

when I start the Malware scan it scans 3K files then jumps to 130K files and continues from there. Anyone got an idea what is wrong? I tried to run the FRST file but windows defender blocked it from being installed.

Regards, Oliver

Edited by Moof
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Hello and Welcome!

More than likely nothing is wrong with your scan... that being said post the requested logs below and we can take a look.

If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:
NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download Malwarebytes Support Tool
  • Once the file is downloaded, open your Downloads folder/location of the downloaded file
  • Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.

  • Place a checkmark next to Accept License Agreement and click Next
  • You will be presented with a page stating, "Welcome to the Malwarebytes Support Tool!"
  • Click the Advanced Options link
    5ae220dc8c030_welcomembst.png.fd2156a783
  • Click the Gather Logs button
    gatherlogs.png.6fb7abe3251f4a4f5fba47602
  • A progress bar will appear and the program will proceed to gather troubleshooting information from your computer
  • Upon completion, click OK
  • A file named mbst-grab-results.zip will be saved to your Desktop
  • Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:
     972599947_notifyme.jpeg.475d9f00582b41dc

    To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.
    attach_files.jpg.c01ab14cc3092613124acfb


One of our experts will be able to assist you shortly.

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It's typical for the number of items scanned to jump suddenly following the memory scan phase.  This is because immediately after items in memory are scanned, Malwarebytes checks startup and registry locations which are checked very quickly, particularly since the registry isn't actually composed of physical files, but is in reality just a database so checking many registry items goes by very quickly.  That's why the items scanned jumps suddenly when it completes the memory scan and gets to the file system scan.  You can check this yourself by observing the phases listed in the Scan tab during the scan.  You'll see it go through the memory phase then very quickly get through both the startup and registry phases and then commence the file system phase.

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There is an error in our program that could be due to an update issue from Microsoft or possibly a corrupt install of our program. Windows has made updates and requires a reboot. Please go ahead and reboot your computer.

Then after the reboot. Run the Malwarebytes Support Tool again and click on the Advanced Options link. Then click on the CLEAN button. That will fully remove Malwarebytes and ask to restart the computer. It will then reinstall Malwarebytes again from a fresh installer.

Once that's done, please restart the computer one more time. Then run a new Threat Scan with Malwarebytes and see if there is any difference

Thanks

Ron

 

 

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Removed All AMWB files with the Suport tool then I got a message on the computer after reboot saying: mbst file not found and MWB Support did not reinstall the program again.

What next pls?

Regards, Oliver

mbst-clean-results.txt

Edited by Moof
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Sorry for making double post, don't know what I am doing wrong.

Edited by Moof
Double post

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