Moof Posted June 3, 2018 ID:1247770 Share Posted June 3, 2018 Hello, when I start the Malware scan it scans 3K files then jumps to 130K files and continues from there. Anyone got an idea what is wrong? Regards, Oliver Link to post Share on other sites More sharing options...
Moof Posted June 3, 2018 Author ID:1247773 Share Posted June 3, 2018 (edited) Hello, when I start the Malware scan it scans 3K files then jumps to 130K files and continues from there. Anyone got an idea what is wrong? I tried to run the FRST file but windows defender blocked it from being installed. Regards, Oliver Edited June 3, 2018 by Moof Added information Link to post Share on other sites More sharing options...
Firefox Posted June 3, 2018 ID:1247838 Share Posted June 3, 2018 Hello and Welcome! More than likely nothing is wrong with your scan... that being said post the requested logs below and we can take a look. If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the programYou may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Welcome to the Malwarebytes Support Tool!" Click the Advanced Options link Click the Gather Logs button A progress bar will appear and the program will proceed to gather troubleshooting information from your computer Upon completion, click OK A file named mbst-grab-results.zip will be saved to your Desktop Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so: To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button. One of our experts will be able to assist you shortly. Link to post Share on other sites More sharing options...
exile360 Posted June 4, 2018 ID:1247860 Share Posted June 4, 2018 It's typical for the number of items scanned to jump suddenly following the memory scan phase. This is because immediately after items in memory are scanned, Malwarebytes checks startup and registry locations which are checked very quickly, particularly since the registry isn't actually composed of physical files, but is in reality just a database so checking many registry items goes by very quickly. That's why the items scanned jumps suddenly when it completes the memory scan and gets to the file system scan. You can check this yourself by observing the phases listed in the Scan tab during the scan. You'll see it go through the memory phase then very quickly get through both the startup and registry phases and then commence the file system phase. Link to post Share on other sites More sharing options...
Moof Posted June 4, 2018 Author ID:1247956 Share Posted June 4, 2018 Thanks, OlIver mbst-grab-results.zip Link to post Share on other sites More sharing options...
Firefox Posted June 4, 2018 ID:1247973 Share Posted June 4, 2018 Thanks for posting the logs... someone on the team will review them shortly... @AdvancedSetup @dcollins Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted June 4, 2018 Root Admin ID:1247975 Share Posted June 4, 2018 There is an error in our program that could be due to an update issue from Microsoft or possibly a corrupt install of our program. Windows has made updates and requires a reboot. Please go ahead and reboot your computer. Then after the reboot. Run the Malwarebytes Support Tool again and click on the Advanced Options link. Then click on the CLEAN button. That will fully remove Malwarebytes and ask to restart the computer. It will then reinstall Malwarebytes again from a fresh installer. Once that's done, please restart the computer one more time. Then run a new Threat Scan with Malwarebytes and see if there is any difference Thanks Ron Link to post Share on other sites More sharing options...
Moof Posted June 4, 2018 Author ID:1247981 Share Posted June 4, 2018 (edited) Removed All AMWB files with the Suport tool then I got a message on the computer after reboot saying: mbst file not found and MWB Support did not reinstall the program again. What next pls? Regards, Oliver mbst-clean-results.txt Edited June 4, 2018 by Moof Added Info Link to post Share on other sites More sharing options...
Moof Posted June 4, 2018 Author ID:1247982 Share Posted June 4, 2018 (edited) Sorry for making double post, don't know what I am doing wrong. Edited June 4, 2018 by Moof Double post Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted June 4, 2018 Root Admin ID:1247993 Share Posted June 4, 2018 Very sorry about that @Moof My guess is that maybe your G Data antivirus possibly blocked the download Please go ahead and download a new installer from this link and then install it and reboot. https://www.malwarebytes.com/mwb-download If there are any issues please let me know. Link to post Share on other sites More sharing options...
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