Jump to content

Malwarebytes reports updates not current

Recommended Posts

Hi.  Today my Malwarebytes reported that its updates weren't current.  When I tried to update, it informed me that it was unable to initiate anti-rootkit software and so I should restart.  After a restart, it said nothing about anti-rootkit software, but once again informed me that the updates were not current.  When I tried to update, it checked for a second or two and then told me once again that the updates were not current.  I restarted a few times to no avail, uninstalled Malwarebytes and used the mbam-clean utility, then reinstalled the latest version from the website.  Once reinstalled, I asked it to check for updates -- it found some, installed them, applied them, and then informed me that updates weren't current.  Subsequent attempts to update give no result.  Any clue as to what's going on? Should I be worried? I have Malwarebytes Premium 3.5.1.  Attached are my Malwarebytes Support Tool logs.


Link to post
Share on other sites

  • Staff

***This is an automated reply***


Thanks for posting in the Malwarebytes 3 Help forum.


If you are having technical issues with our Windows product, please do the following: 


If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download Malwarebytes Support Tool
  • Once the file is downloaded, open your Downloads folder/location of the downloaded file
  • Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  • Place a checkmark next to Accept License Agreement and click Next
  • You will be presented with a page stating, "Welcome to the Malwarebytes Support Tool!"
  • Click the Advanced Options link
    welcome mbst.png
  • Click the Gather Logs button
  • A progress bar will appear and the program will proceed to gather troubleshooting information from your computer
  • Upon completion, click OK
  • A file named mbst-grab-results.zip will be saved to your Desktop
  • Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:
     notify me.jpeg  

    Click "Reveal Hidden Contents" below for details on how to attach a file:

    To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.


One of our experts will be able to assist you shortly.


If you are having licensing issues, please do the following: 


For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 


Thanks in advance for your patience.

-The Malwarebytes Forum Team

Link to post
Share on other sites

I waited a couple of days, enduring countless nag popups, to update because I was nervous after the last time when it started spewing scary messages until the patch. I decided it was best to let it settle in, check for any "ack this is broken" messages, and then install the new version. I installed the new version two hours ago, and now this scaring the heck out of me until I found this thread. My poor nerves!

Link to post
Share on other sites

Many Malwarebytes (MB) users, myself included, were inconvenienced this afternoon because MB may not have announced their scheduled server maintenance; I do not remember being notified. I therefore suggest they add a line to their maintenance script, near the top: "Notify customers before we begin our work!".

I found this thread before I uninstalled MB, but after documenting our common problem. I feel fortunate, and hope the repairs will be quick and effective.

And because Tech Support asked for the logs, I have attached mine for review.


Link to post
Share on other sites

This topic is now closed to further replies.

  • Recently Browsing   0 members

    No registered users viewing this page.

Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.