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shadows19201

Malwarebytes not updating

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Made a forum account just to say thank you for letting us know why the updates weren't working at first I thought something was wrong with my version but after reading other had this same problem made me feel better and yes my updates did now go through again thank you.

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Integrating alerts into the MB program for customers, e.g., informing them about scheduled or unscheduled maintenance and / or that MB is already aware of a problem - which BTW, most competing websites and their applications already provide to users to minimize scares among their customers, e.g., banking, health care and even retail sites like eBay - sometimes have to go offline - or provide limited functionality until a maintenance issue or other problem is resolved.  They do this pre-emptively or - moments after they discover something is not right.

However, I DO like that dcollins has posted everywhere about this - enabling its users to breathe a collective sigh of relief.  (But only those who have searched here and learned that MB is working on this.)  It reinforces my confidence in MB.  And as journalist, PR spinner and consumer activist - responses like those from dcollins - are helpful and customer friendly.

Moving forward - I hope the fine team at Malwarebytes - gives strong consideration to including maintenance or outage alerts to the MB program.  (Most of us are likely Premium users - and our expectations have been managed in a way that we feel it shouldn't be too difficult to create such an alerting feature - ironically in the same way that all of us on this thread - are reporting getting "alerts" that our "updates are not current" - and that such alerts are default automatic. 

Thank you, dcollins!

 

 

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I've had this problem for the last 24 hours, came good in Sydney around 15:00. At least it got me to pull my finger out and join the forum finally! It's such a good product I panic when anything doesn't seem quite right  :)

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SOLVED: Update not working 6/5/18 8:51 am - Setup just hangs - rebooted - just locks up everything - forced setup to close - caused Windows to stop. Rebooted in safe mode - restarted update install - hang again - went to close and notice said it would stop install - clicked 'no' to not close the program install - then it magically worked.

Edited by RedCardinal

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