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No excuses for lack of notifications here, nor for a better way of informing in the program.  This is a facilities downtime in our main facility where several backend servers are located.  Air conditioning is being upgraded by external service personnel.  Employees are supposed to be notified when systems are up.  That hasn't happened yet.

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6 minutes ago, gonzo said:

No excuses for lack of notifications here, nor for a better way of informing in the program.  This is a facilities downtime in our main facility where several backend servers are located.  Air conditioning is being upgraded by external service personnel.  Employees are supposed to be notified when systems are up.  That hasn't happened yet.

Aaah so it has to do with installing new air conditioning? I take it those were turned off for the upgrade.

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Yep.  Server rooms and AC systems run off same power source.  I just hope those people aren't paid hourly...

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So this will resolve itself shortly I would hope. I suppose what customers want to hear is that its ok to have said explanation mark and that once power is resumed things will return to normal. Is that in fact what is being said just to be absolutely clear?? Thanks in advance for your reply. Sincerely Dobs

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11 minutes ago, dcollins said:

Not a malfunction, expected maintenance. Yes, it should be resolved soon.

So I take it that next time you conduct expected maintenance, knowing that this non-malfunction has taken place, you'll kindly notify your users in advance?

That would be the professional way of handling it, and would alleviate a lot of concerns.

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3 minutes ago, dcollins said:

@ROP1982 no new version will be required. The updates will come organically if you have the default update options on, and if not, doing a check for updates will solve it. We'll follow up once the servers are back online so you know when to check.

Very well! MB stays the best program among all of this category :) see ya 

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