Android Not accepting my key

[RamBurner]

I have 3 seats and I'm using 2.  I installed on my phone but it's not taking the key. It says check the key I entered, which I have and it is correct. What should I do?

Here is my  Reference number 116547036

Edited May 27, 2018 by RamBurner
added reference number

[mbam_mtbr]

Hi @RamBurner,

It appears your license key is older than when Malwarebytes for Android was released. Thus, as stated in our Malwarebytes for Android FAQs, the following applies:

I have an old license for Malwarebytes. Can I activate Malwarebytes for Android Premium using my license?

Some customers may be required to purchase a new Premium license to use Malwarebytes for Android Premium.  If you purchased a license before Malwarebytes for Android was released (July 31st, 2017), your license may be restricted to Windows devices only.  Install Malwarebytes for Android and use the in-app upgrade options or visit the Malwarebytes website to purchase a home bundle.

 

Nathan

[RamBurner]

Thank you for the answer.

[JimG52]

Does this apply to the original date for a purchase? I renewed in December 2017 and my key isn't accepted on my Android device. I certainly don't want to start a new subscription with nearly six months left to go on my current one, and I have more than enough open seats to cover the android device.

[Vabadus]

@JimG52 I can recommend to contact to our support to investigate the problem. They can check why it is happening. Sorry for the inconvenience.