Malwarebytes vs. Kasperky and compatibility issues

[wormwood1978]

I have both Malwarebytes Premium and Kaspersky Total Security.  It appears Kasperksky keeps blocking Malwarebytes despite me having Malwarebytes designated in Kaspersky as a trusted application and an exclusion (which some forums suggested was the work around or solution).  I submitted a trouble ticket to Kasperksy and their response is that Malwarebytes and Kaspersky are not compatible and I can not run both at the same time in live mode.  So it appears that I have to choose one or the other for my live protection.  Which do you think I'm better off choosing for live protection? 

[Aura]

Hi wormwood

Using the 2019 version of Kaspersky should solve the incompatibility issue.

https://forums.malwarebytes.com/topic/221850-conflictsif-any-with-kaspersky/

 

[miguelgrado]

53 minutes ago, Aura said:

Hi wormwood

Using the 2019 version of Kaspersky should solve the incompatibility issue.

https://forums.malwarebytes.com/topic/221850-conflictsif-any-with-kaspersky/

 

Kaspersky 19 has a problem of incompatibility with the Malwarebytes Web module.

I have two PCs and both slows the navigation and the Kaspersky addon does not work

Just fix it by disabling the Web module MAALWAREBYTES, but while you can use the addon Malwarebytytes for Firefox, which works perfectly and block also publicity and some extra things more-

https://addons.mozilla.org/es/firefox/addon/malwarebytes/

 

I guess it will be something that is solved

[MariuxReloaded]

1 hour ago, miguelgrado said:

Kaspersky 19 has a problem of incompatibility with the Malwarebytes Web module.

I have two PCs and both slows the navigation and the Kaspersky addon does not work

Just fix it by disabling the Web module MAALWAREBYTES, but while you can use the addon Malwarebytytes for Firefox, which works perfectly and block also publicity and some extra things more-

https://addons.mozilla.org/es/firefox/addon/malwarebytes/

 

I guess it will be something that is solved

Same here. I hope this issue will be fixed soon ?

[wormwood1978]

Per a suggestion I received on another forum, I added a few .sys files to the Kaspersky exclusion list.  I'm also waiting on a trouble ticket response from Malwarebytes.  I will update this thread in the next few days if my problem is or is not resolved.  

[wormwood1978]

This morning Kaspersky blocked Malwarebytes again despite me having everything listed in the exclusions and trusted applications I'm supposed to.  I am going to see if disabling Kasperky's "application control" eliminates the Malwarebytes conflict.  Still waiting on a response from Malwarebytes tech support but I don't expect to hear anything from them for a day or two.  

[dcollins]

Can you post a screenshot of what Kaspersky is detecting?

[wormwood1978]

1 hour ago, dcollins said:

Can you post a screenshot of what Kaspersky is detecting?

snapshot attached

[Davidtoo]

I have the same issue and the same blocking by Kaspersky 2018 despite having enabled all of the malwarebytes exclusions.  Not only Malwarebytes, but System Mechanic too.

In both cases, Kasperksy is blocking activity going on in memory...I am guessing given fileless malware, that Kaspersky is taking a proactive approach and anything suspicious in memory will be blocked regardless of exclusions.

Best I can tell though, Malwarebytes is still working normally.

 

Edited May 28, 2018 by Davidtoo

[dcollins]

Thanks @wormwood1978. A few more questions so I can try to replicate his here:

• Can you post a screenshot of the exclusions you've added to Kaspersky for Malwarebytes?
• What version of Kaspersky are you using (2018/2019, Pure/Internet Security/Antivirus/etc)?
• Have you tried adding the Kaspersky software to Malwarebytes' exclusion list?

[wormwood1978]

I am running Kaspersky Total Security 18.0.0.405(h).  I have not added anything to the Malwarebytes exclusion list.  Attached are my Kaspersky exclusions and trusted apps.  Of note, Kaspersky targets Malwarebytes once a day and identifies a dozen or so Malwarebytes activities.  This normally happens shortly after I boot the computer up from a sleep state.  I suspect I won't see any more alerts until tomorrow morning when I turn my computer back on.  A couple more things, I was contacted by Malwarebytes tech support and ran their reporting tool sending data from my computer back to them.  Waiting on what they say to do next.  Finally, I'm experimenting with turning off Kasperskly "Application Control".  I will know if that corrects the Malwarebytes issues in the next day or so, downside is that I'm limiting Kaspersky in terms of what it is supposed to be doing. 

[Davidtoo]

I would never turn off Kaspersky application control, which I believe is integrated with "system watcher"...that is what will stop ransomware, etc. from running on your computer if it happens to get on your system somehow.....I believe it is an invaluable tool for Kaspersky....and as I understand it will prevent programs from automatically running unknowingly in the background unless in the trusted zone by Kaspersky.  

I rely on Kaspersky as my first line of defense.... I consider Malwarebytes a secondary, cleanup operation in case something somehow gets past Kaspersky.  So far Malwarebytes has prevented me from accessing certain websites that Kaspersky ignored, and on at least two occasions notified me it had blocked exploits..   I assume if Malwarebytes had not done so however, Kaspersky would have.

[exile360]

Please try updating to the latest version of Kaspersky Total Security (version 19) to see if that resolves the issue.  It is available for download here.

Once installed, please check to make sure that Malwarebytes files and processes are still excluded, and add them to excluded/trusted applications again if necessary then test to see if the issue is resolved.

[Davidtoo]

I went to your Link Exile, and it is still only version 18 available to download right now.  It suggested I continue on with my version of Kaspersky which is Total Security 18.  Besides, I probably would want to give 19 some time for them to work out the bugs before installing.  18 has never allowed an infection through to my computer, nor did 17, or 16 for that matter.

Edited May 29, 2018 by Davidtoo

[wormwood1978]

2 minutes ago, Davidtoo said:

I went to your Link Exile, and it is still only version 18 available to download right now.  It suggested I continue on with my version of Kaspersky which is Total Security 18.  Besides, I probably would want to give 19 some time for them to work out the bugs before installing.  18 has never allowed an infection through to my computer, nor did 17, or 16 for that matter.

https://products.s.kaspersky-labs.com/homeuser/

[exile360]

Thanks for the link wormwood1978.  I was wondering what was going on, as I found this on the parent page that lead to the download page I posted:

[wormwood1978]

Disabling Kasperky "application control" did not stop Malwarebytes from being caught by Kasperky.  Malwarebytes tech support contacted me and provided me with a list of exclusions to add.  I had all but one of them and added the one I was missing.  I now have Kasperky "application control" back on since that seemed to have no effect on the issue.  I will know tomorrow if the additional exclusion I did not have makes any difference. 

[exile360]

Good, hopefully that resolves the issue.  Please let us know how it turns out.

[miguelgrado]

19 hours ago, wormwood1978 said:

Disabling Kasperky "application control" did not stop Malwarebytes from being caught by Kasperky.  Malwarebytes tech support contacted me and provided me with a list of exclusions to add.  I had all but one of them and added the one I was missing.  I now have Kasperky "application control" back on since that seemed to have no effect on the issue.  I will know tomorrow if the additional exclusion I did not have makes any difference. 

That exclusion added??

[wormwood1978]

31 minutes ago, miguelgrado said:

That exclusion added??

I had 9 of the 10 exclusions already added that Malwarebytes told me I needed.  I was still getting a conflict.  I added the 10th last night.  This morning when I booted the computer up, I did not have any conflict notifications.  I normally have the conflict notifications shortly after booting up the computer for the day.  I won't be able to check the machine until I get home tonight.  I'm hoping all is well.  

[miguelgrado]

1 hour ago, wormwood1978 said:

I had 9 of the 10 exclusions already added that Malwarebytes told me I needed.  I was still getting a conflict.  I added the 10th last night.  This morning when I booted the computer up, I did not have any conflict notifications.  I normally have the conflict notifications shortly after booting up the computer for the day.  I won't be able to check the machine until I get home tonight.  I'm hoping all is well.  

Thanks for the answer, but you don't really tell us anything.

I asked you what exclusion they had sent you to add to the new you had.

You must indicate if you can, the file you added to solve the problem

Thank you

[wormwood1978]

7 minutes ago, miguelgrado said:

Thanks for the answer, but you don't really tell us anything.

I asked you what exclusion they had sent you to add to the new you had.

You must indicate if you can, the file you added to solve the problem

Thank you

C:\ProgramData\Malwarebytes

Kaspersky exclusion (1) (1).docx

Edited May 30, 2018 by wormwood1978
added attachment

[exile360]

5 minutes ago, wormwood1978 said:

C:\ProgramData\Malwarebytes

Kaspersky exclusion (1) (1).docx

Yep, it appears that for some reason that location isn't being included in the FAQs and support articles for Malwarebytes even though that data folder is where a lot of Malwarebytes activity takes place, both for real-time protection and scanning as well as general program configuration/settings as well as updates, so I would think excluding it would be essential for attempting to avoid conflicts with other software and improving performance.  I always exclude it from my other security programs.

[wormwood1978]

This evening despite making sure I had all the listed exclusions, Kaspersky blocked a good 50 or more Malwarebytes processes.  I relayed the failure back to Malwarebytes tech support.

 

 

[wormwood1978]

Made significant headway on this.  I figured out how to replicate when Kasperksy is blocking Malwarebytes.  It is also sometimes blocking other stuff too, but mostly Malwarebytes.  So the conflict occurs when I go to banking sites and Kasperksy generates a protected browser to use.  If I turn off Safe Money in Kasperksy and go to banking sites, no conflicts, but if Safe Money is on and I'm banking using the protected browser, I get the conflicts.  Interesting and I'll see how things go over the next few days by keeping Safe Money off unless there are any suggestions of a fix.