App can't delete a threat

[idesgarden]

Have downloaded the MW App to my son's phone as it has been infected with pop-up porn and ads (after giving him a stern talking to about not clicking on things to download in YouTube *sigh*.  However, although it could delete two of the three threats found, the third it is saying it can't delete as it is an Active device administrator however when I got on to what is set as an active device administrator, the only things showing in that list are Malwarebytes, Find My Device and Google Play.

I tried searching for an existing topic, but couldn't find one, so at an absolute loss as to what to do next, is there any advice? Thank you.

[mbam_mtbr]

Hi @idesgarden,

A screenshot of the detected app that can't be removed would be very helpful.  Also, you can send us a Apps Report.

To send an Apps Report with Malwarebytes for Android use the following instructions.

1.Open the Malwarebytes for Android app.

2.Tap the Menu icon.

3. Tap Your apps.

4. Tap three lines icon in upper right corner.

5. Tap Send to support

Choose an email app to send Apps Report.

Your email app will open with the Apps Report included. Send the Apps Report to create a ticket.

PM the email used and/or the ticket number assigned.

Nathan

[idesgarden]

Will pm now. Thank you.