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Removal instructions for TotalAV Antivirus 2018

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What is TotalAV Antivirus 2018?

The Malwarebytes research team has determined that TotalAV Antivirus 2018 is a "system optimizer". These so-called "system optimizers" use intentional false positives to convince users that their systems have problems. Then they try to sell you their software, claiming it will remove these problems.
More information can be found on our Malwarebytes Labs blog.

How do I know if I am infected with TotalAV Antivirus 2018?

This is how the main screen of the system optimizer looks:

main.png

You will find these icons in your taskbar, your startmenu, and on your desktop:

icons.png

and see these warnings during install:

warning1.png

register.png

and these screens during "operations":

warning5.png

warning6.png

warning7.png

How did TotalAV Antivirus 2018 get on my computer?

These so-called system optimizers use different methods of getting installed. This particular one was downloaded from their website:

website.png

How do I remove TotalAV Antivirus 2018?

Our program Malwarebytes can detect and remove this potentially unwanted application.

  • Please download Malwarebytes to your desktop.
  • Double-click mb3-setup-consumer-{version}.exe and follow the prompts to install the program.
  • Then click Finish.
  • Once the program has fully updated, select Scan Now on the Dashboard. Or select the Threat Scan from the Scan menu.
  • If another update of the definitions is available, it will be implemented before the rest of the scanning procedure.
  • When the scan is complete, make sure that all Threats are selected, and click Remove Selected.
  • Restart your computer when prompted to do so.

Is there anything else I need to do to get rid of TotalAV Antivirus 2018?

  • No, Malwarebytes removes TotalAV Antivirus 2018 completely.

How would the full version of Malwarebytes help protect me?

We hope our application and this guide have helped you eradicate this system optimizer.

As you can see below the full version of Malwarebytes would have protected you against the TotalAV Antivirus 2018 installer. It would have warned you before the application could install itself, giving you a chance to stop it before it became too late.

 

protection1.png


Technical details for experts

You may see these entries in FRST logs:

 

(TotalAV) C:\Program Files (x86)\TotalAV\TotalAV.exe
S2 SecurityService; C:\Program Files (x86)\TotalAV\SecurityService.exe [4371592 2018-04-28] (TotalAV)
C:\Users\{username}\AppData\Roaming\TotalAV
C:\Program Files (x86)\TotalAV
C:\Users\{username}\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\TotalAV.lnk
C:\Users\{username}\Desktop\TotalAV.lnk

TotalAV (HKLM-x32\...\TotalAV) (Version: 4.6.19 - TotalAV)

Alterations made by the installer:
 

File system details [View: All details] (Selection)
---------------------------------------------------
    Adds the folder C:\Program Files (x86)\TotalAV
       Adds the file install.name"="5/24/2018 10:02 AM, 44 bytes, A
       Adds the file installoptions.jdat"="5/24/2018 10:02 AM, 201 bytes, A
       Adds the file lib_SCAPI.dll"="4/28/2018 1:32 AM, 28592 bytes, A
       Adds the file Microsoft.VC90.CRT.manifest"="7/17/2017 7:35 PM, 524 bytes, A
       Adds the file msvcm90.dll"="4/28/2018 1:32 AM, 245232 bytes, A
       Adds the file msvcp120.dll"="7/17/2017 7:35 PM, 455328 bytes, A
       Adds the file msvcp90.dll"="7/17/2017 7:35 PM, 568832 bytes, A
       Adds the file msvcr120.dll"="7/17/2017 7:35 PM, 970912 bytes, A
       Adds the file msvcr90.dll"="7/17/2017 7:35 PM, 655872 bytes, A
       Adds the file PasswordExtension.Win.exe"="4/28/2018 1:33 AM, 2416800 bytes, A
       Adds the file PasswordExtension.Win.exe.config"="4/28/2018 1:27 AM, 774 bytes, A
       Adds the file SCAPI.dll"="4/28/2018 1:32 AM, 94080 bytes, A
       Adds the file SecurityService.exe"="4/28/2018 1:33 AM, 4371592 bytes, A
       Adds the file SecurityService.exe.config"="4/28/2018 1:27 AM, 1226 bytes, A
       Adds the file ShellBrowser.dll"="10/26/2015 1:38 PM, 884576 bytes, A
       Adds the file System.Data.SQLite.dll"="4/28/2018 1:32 AM, 378552 bytes, A
       Adds the file TotalAV.exe"="4/28/2018 1:33 AM, 9279816 bytes, A
       Adds the file TotalAV.exe.config"="4/28/2018 1:27 AM, 1443 bytes, A
       Adds the file uninst.exe"="5/24/2018 10:02 AM, 159078 bytes, A
       Adds the file Update.Win.exe"="4/28/2018 1:33 AM, 4463536 bytes, A
       Adds the file Update.Win.exe.config"="4/28/2018 1:27 AM, 1338 bytes, A
       Adds the file vccorlib120.dll"="7/17/2017 7:35 PM, 247984 bytes, A
    Adds the folder C:\Program Files (x86)\TotalAV\bins
       Adds the file subinacl.exe"="4/19/2017 5:49 PM, 298112 bytes, A
    Adds the folder C:\Program Files (x86)\TotalAV\data
       Adds the file gcld"="5/22/2018 8:32 AM, 28672 bytes, A
       Adds the file prefs.jdat"="5/24/2018 10:02 AM, 1123 bytes, A
       Adds the file sdet.jdat"="5/24/2018 10:02 AM, 400 bytes, A
    Adds the folder C:\Program Files (x86)\TotalAV\driver\amd64
       Adds the file devcon.exe"="5/24/2016 3:59 PM, 89728 bytes, A
       Adds the file OemWin2k.inf"="5/24/2016 3:59 PM, 7288 bytes, A
       Adds the file tap0901.cat"="5/24/2016 3:59 PM, 8889 bytes, A
       Adds the file tap0901.map"="5/24/2016 3:59 PM, 14875 bytes, A
       Adds the file tap0901.pdb"="5/24/2016 3:59 PM, 404480 bytes, A
       Adds the file tap0901.sys"="5/24/2016 3:59 PM, 39040 bytes, A
    Adds the folder C:\Program Files (x86)\TotalAV\driver\i386
       Adds the file devcon.exe"="5/24/2016 3:59 PM, 63616 bytes, A
       Adds the file OemWin2k.inf"="5/24/2016 3:59 PM, 7271 bytes, A
       Adds the file tap0901.cat"="5/24/2016 3:59 PM, 8853 bytes, A
       Adds the file tap0901.map"="5/24/2016 3:59 PM, 15920 bytes, A
       Adds the file tap0901.pdb"="5/24/2016 3:59 PM, 429056 bytes, A
       Adds the file tap0901.sys"="5/24/2016 3:59 PM, 33664 bytes, A
    Adds the folder C:\Program Files (x86)\TotalAV\locale
       Adds the file de_DE.mo"="4/20/2018 4:11 PM, 259533 bytes, A
       Adds the file es_ES.mo"="4/20/2018 4:11 PM, 256390 bytes, A
       Adds the file fr_FR.mo"="4/20/2018 4:11 PM, 266972 bytes, A
       Adds the file it_IT.mo"="4/20/2018 4:11 PM, 257326 bytes, A
       Adds the file nl_NL.mo"="4/20/2018 4:11 PM, 248728 bytes, A
       Adds the file pt_PT.mo"="4/20/2018 4:11 PM, 257601 bytes, A
    Adds the folder C:\Program Files (x86)\TotalAV\logs
       Adds the file main.log"="5/24/2018 10:02 AM, 4575 bytes, A
       Adds the file security_service.log"="5/24/2018 10:02 AM, 103 bytes, A
       Adds the file service_install.log"="5/24/2018 10:02 AM, 164 bytes, A
    Adds the folder C:\Program Files (x86)\TotalAV\Manifest
       Adds the file chrome-manifest.json"="4/28/2018 1:33 AM, 626 bytes, A
       Adds the file firefox-manifest.json"="4/28/2018 1:33 AM, 447 bytes, A
    Adds the folder C:\Program Files (x86)\TotalAV\ovpn
       Adds the file libeay32.dll"="5/24/2016 3:59 PM, 1704800 bytes, A
       Adds the file liblzo2-2.dll"="5/24/2016 3:59 PM, 175184 bytes, A
       Adds the file libpkcs11-helper-1.dll"="5/24/2016 3:59 PM, 112776 bytes, A
       Adds the file openvpn.exe"="5/24/2016 3:59 PM, 745824 bytes, A
       Adds the file openvpn_down.bat"="9/15/2017 5:51 PM, 475 bytes, A
       Adds the file openvpn_up.bat"="10/2/2017 4:59 PM, 784 bytes, A
       Adds the file openvpnserv.exe"="5/24/2016 3:59 PM, 33120 bytes, A
       Adds the file ssleay32.dll"="5/24/2016 3:59 PM, 410464 bytes, A
    Adds the folder C:\Program Files (x86)\TotalAV\x64
       Adds the file SQLite.Interop.dll"="4/28/2018 1:32 AM, 1462488 bytes, A
    Adds the folder C:\Program Files (x86)\TotalAV\x86
       Adds the file SQLite.Interop.dll"="4/28/2018 1:32 AM, 1036976 bytes, A
    In the existing folder C:\Users\{username}\AppData\Roaming\Microsoft\Windows\Start Menu\Programs
       Adds the file TotalAV.lnk"="5/24/2018 10:02 AM, 1016 bytes, A
    Adds the folder C:\Users\{username}\AppData\Roaming\TotalAV\3.0.0
       Adds the file avira32redist.zip"="5/24/2018 10:02 AM, 0 bytes, A
    In the existing folder C:\Users\{username}\Desktop
       Adds the file TotalAV.lnk"="5/24/2018 10:02 AM, 991 bytes, A

Registry details [View: All details] (Selection)
------------------------------------------------
    [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\TotalAV]
       "DisplayIcon"="REG_SZ", "C:\Program Files (x86)\TotalAV\uninst.exe"
       "DisplayName"="REG_SZ", "TotalAV"
       "DisplayVersion"="REG_SZ", "4.6.19"
       "HelpLink"="REG_SZ", "http://support.totalav.com"
       "InstallLocation"="REG_SZ", "C:\Program Files (x86)\TotalAV"
       "MajorVersion"="REG_SZ", "4"
       "MinorVersion"="REG_SZ", "6"
       "Publisher"="REG_SZ", "TotalAV"
       "UninstallString"="REG_SZ", "C:\Program Files (x86)\TotalAV\uninst.exe"
       "URLInfoAbout"="REG_SZ", "http://www.totalav.com"
       "VersionMajor"="REG_SZ", "4"
       "VersionMinor"="REG_SZ", "6"
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\SecurityService]
       "DelayedAutostart"="REG_DWORD", 0
       "Description"="REG_SZ", "Responsible for managing PC security"
       "DisplayName"="REG_SZ", "PC Security Management Service"
       "ErrorControl"="REG_DWORD", 1
       "ImagePath"="REG_EXPAND_SZ, ""C:\Program Files (x86)\TotalAV\SecurityService.exe""
       "ObjectName"="REG_SZ", "LocalSystem"
       "Start"="REG_DWORD", 2
       "Type"="REG_DWORD", 16
       "WOW64"="REG_DWORD", 1
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\SecurityService\Security]
       "Security"="REG_BINARY, ........0................p.................... .............................................
    [HKEY_CURRENT_USER\Software\Classes\Wow6432Node\CLSID\{d79b57ed-727c-4ab8-ba67-e7c6fd30fac1}\LocalServer32]
       "(Default)"="REG_SZ", "C:\Program Files (x86)\TotalAV\TotalAV.exe"

Malwarebytes log:
 

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 5/24/18
Scan Time: 10:28 AM
Log File: 733c844c-5f2c-11e8-a5f1-080027235d76.json
Administrator: Yes

-Software Information-
Version: 3.3.1.2183
Components Version: 1.0.262
Update Package Version: 1.0.5228
License: Premium

-System Information-
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: {computername}\{username}

-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 240341
Threats Detected: 14
Threats Quarantined: 14
Time Elapsed: 3 min, 0 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 2
PUP.Optional.TotalAV, C:\PROGRAM FILES (X86)\TOTALAV\SecurityService.exe, Quarantined, [4635], [503743],1.0.5228
PUP.Optional.TotalAV, C:\PROGRAM FILES (X86)\TOTALAV\TotalAV.exe, Quarantined, [4635], [503743],1.0.5228

Module: 2
PUP.Optional.TotalAV, C:\PROGRAM FILES (X86)\TOTALAV\SecurityService.exe, Quarantined, [4635], [503743],1.0.5228
PUP.Optional.TotalAV, C:\PROGRAM FILES (X86)\TOTALAV\TotalAV.exe, Quarantined, [4635], [503743],1.0.5228

Registry Key: 2
PUP.Optional.TotalAV, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\SecurityService, Quarantined, [4635], [503743],1.0.5228
PUP.Optional.TotalAV, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\TotalAV, Quarantined, [4635], [503743],1.0.5228

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 8
PUP.Optional.TotalAV, C:\USERS\{username}\APPDATA\ROAMING\MICROSOFT\WINDOWS\START MENU\PROGRAMS\TOTALAV.LNK, Quarantined, [4635], [500322],1.0.5228
PUP.Optional.TotalAV, C:\USERS\{username}\DESKTOP\TOTALAV.LNK, Quarantined, [4635], [500324],1.0.5228
PUP.Optional.TotalAV, C:\PROGRAM FILES (X86)\TOTALAV\PasswordExtension.Win.exe, Quarantined, [4635], [503743],1.0.5228
PUP.Optional.TotalAV, C:\PROGRAM FILES (X86)\TOTALAV\SecurityService.exe, Quarantined, [4635], [503743],1.0.5228
PUP.Optional.TotalAV, C:\PROGRAM FILES (X86)\TOTALAV\TotalAV.exe, Quarantined, [4635], [503743],1.0.5228
PUP.Optional.TotalAV, C:\PROGRAM FILES (X86)\TOTALAV\uninst.exe, Quarantined, [4635], [503743],1.0.5228
PUP.Optional.TotalAV, C:\PROGRAM FILES (X86)\TOTALAV\Update.Win.exe, Quarantined, [4635], [503743],1.0.5228
PUP.Optional.TotalAV, C:\USERS\{username}\DESKTOP\TOTALAV_SETUP.EXE, Quarantined, [4635], [503750],1.0.5228

Physical Sector: 0
(No malicious items detected)


(end)

As mentioned before the full version of Malwarebytes could have protected your computer against this threat.
We use different ways of protecting your computer(s):

  • Dynamically Blocks Malware Sites & Servers
  • Malware Execution Prevention

Save yourself the hassle and get protected.

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