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Thorastur

Windows explorer slow

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Dell Inspiron 1525

Ram 3 GB

CPU : Intel core 2 Duo 2 GHZ

Windows 10 64 bits Vers. 1803

After upgrade Windows to the last version i have a lot of problems, black screen logon, slow explorer, etc son i try to find the cause.

I don´t know if the problem it is about Malware or Windows so i decided inform you and Microsoft too, becouse this is happend too with Panda protection also.

How to reproduce?

Try this with and withouth malrebytes running(so for try withouth disable all protections and exit, not need reboot the machine, and use windows defender for example, avast works well too, i don´t know another software):

- Open task bar and right click explorer and then restart it (you will see how slow restart with malwarebytes!!! running, this is the cause of slow and black screen logon

- Right click in any shotcut of the desktop and you will see how long to see the dialog

I uninstalled malwarebytes and clean my registry many times and the problem persist so i think the problem is about windows or something in security programs or perhaps it is about my machine, but i doubdt becouse windows defender and Avast works well.

I hope you reviuw this and i hope this will be usefull

Thank you!

 

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

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If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

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You mention you are running Avast, Panda, and Windows Defender in your post. You should not run more than 1 antivirus on your computer. This could be the reason for your slow computer. Choose only 1 antivirus and use the program's uninstall feature to uninstall the ones you don't want to use.

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Please provide the requested logs to get a better look at what is going on with this computer... One thing that stands out right off the bat... Duo Core Running Win10 with 3GB ram...

Please provide the following logs:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download Malwarebytes Support Tool
  • Once the file is downloaded, open your Downloads folder/location of the downloaded file
  • Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  • Place a checkmark next to Accept License Agreement and click Next
  • You will be presented with a page stating, "Welcome to the Malwarebytes Support Tool!"
  • Click the Advanced Options link
    5ae220dc8c030_welcomembst.png.fd2156a783
  • Click the Gather Logs button
    gatherlogs.png.6fb7abe3251f4a4f5fba47602
  • A progress bar will appear and the program will proceed to gather troubleshooting information from your computer
  • Upon completion, click OK
  • A file named mbst-grab-results.zip will be saved to your Desktop
  • Please attach the file in your next reply. Click "Reveal Hidden Contents" below for details on how to attach a file:

 

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2 hours ago, ram1220 said:

You mention you are running Avast, Panda, and Windows Defender in your post. You should not run more than 1 antivirus on your computer. This could be the reason for your slow computer. Choose only 1 antivirus and use the program's uninstall feature to uninstall the ones you don't want to use.

Lol i know!!!, i am informatic tecnitian!!! i am using one by one, i installed the other antivir to test 

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1 hour ago, Firefox said:

Please provide the requested logs to get a better look at what is going on with this computer... One thing that stands out right off the bat... Duo Core Running Win10 with 3GB ram...

Please provide the following logs:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download Malwarebytes Support Tool
  • Once the file is downloaded, open your Downloads folder/location of the downloaded file
  • Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  • Place a checkmark next to Accept License Agreement and click Next
  • You will be presented with a page stating, "Welcome to the Malwarebytes Support Tool!"
  • Click the Advanced Options link
    5ae220dc8c030_welcomembst.png.fd2156a783
  • Click the Gather Logs button
    gatherlogs.png.6fb7abe3251f4a4f5fba47602
  • A progress bar will appear and the program will proceed to gather troubleshooting information from your computer
  • Upon completion, click OK
  • A file named mbst-grab-results.zip will be saved to your Desktop
  • Please attach the file in your next reply. Click "Reveal Hidden Contents" below for details on how to attach a file:

 

 

I am sorry, i uninstalled it, so if you want to test it nice, if not no problem, have a good day

 

Edited by Thorastur

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