fred967 Posted May 20, 2018 ID:1244674 Share Posted May 20, 2018 (edited) Enabling memory Integrity protection in Windows Defender (Windows 10 Pro version 1803) disables the exploit protection layer in Malwarebytes Premium (Malwarebytes Premium free 14 day trial). Edited May 20, 2018 by fred967 Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted May 20, 2018 Staff ID:1244675 Share Posted May 20, 2018 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes 3 Help forum. If you are having technical issues with our Windows product, please do the following: Spoiler If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Welcome to the Malwarebytes Support Tool!" Click the Advanced Options link Click the Gather Logs button A progress bar will appear and the program will proceed to gather troubleshooting information from your computer Upon completion, click OK A file named mbst-grab-results.zip will be saved to your Desktop Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so: Click "Reveal Hidden Contents" below for details on how to attach a file: Spoiler To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button. One of our experts will be able to assist you shortly. If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
Solution Firefox Posted May 20, 2018 Solution ID:1244694 Share Posted May 20, 2018 1 hour ago, fred967 said: Enabling memory Integrity protection in Windows Defender (Windows 10 Pro version 1803) disables the exploit protection layer in Malwarebytes Premium (Malwarebytes Premium free 14 day trial). What version of Malwarebytes are you using? The latest version is suppose to fix that issue... Download the Latest MB3 v3.5.1.2522 CU 1.0.365 from ->>RIGHT HERE<<- If you are already on the latest version then please follow the steps below. Please provide the following logs: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the programYou may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Welcome to the Malwarebytes Support Tool!" Click the Advanced Options link Click the Gather Logs button A progress bar will appear and the program will proceed to gather troubleshooting information from your computer Upon completion, click OK A file named mbst-grab-results.zip will be saved to your Desktop Please attach the file in your next reply. Click "Reveal Hidden Contents" below for details on how to attach a file: Link to post Share on other sites More sharing options...
fred967 Posted May 20, 2018 Author ID:1244702 Share Posted May 20, 2018 Thanks, actually the latest version 3.5.1 solved this problem. I was using the 3.4.5 version Link to post Share on other sites More sharing options...
Firefox Posted May 21, 2018 ID:1244765 Share Posted May 21, 2018 Great to hear it @fred967 should you encounter any other issues don't hesitate to post. Link to post Share on other sites More sharing options...
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