Scan causes laptop to enter Sleep Mode..?

[jammer 0]

The last two versions have acted a bit strange..

One.

human-initiated scan works up to a point then my Lenovo T61 [Win7 Pro, Firefox, pretty vanilla] gazinta Sleep mode.

Consistently.

Can wake it up for a second and a half, insufficient time to pause/cancel the scan so bruteforce shutdown

is required*..  BUT I just looked and, gee, the (automagic) scan report sez nothing found. Ehh??!!

Have performed CLEAN & install of 3.5. Same deal. Hmm can't seem to enable. Web Protection in the premium trial?

 

Two, related issue with my LG K20.

  Additionally, some of you may? have Android smartphones and perhaps your default email is AOL. Well...

 long emails from Support have formatted sections, when they get

to be a certain length REPLYing to them results in a SEND FAILURE and they wind up in the Outbox.

Never knew I had one until now.... attempts to RESEND also go nowhere but seem to have actually been

Sent.

Thanks.

* ...DFIGABH... don't force it, get a bigger hammer.

 

[Malwarebytes 0]

***This is an automated reply***

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[jammer 0]

OK here's the (old) logs...am leery of attempting to initiate a scan.

Inneresting? point.. keep getting "No internet connection" / "Connection restored"...am sure something's lurking here..

mbst-grab-results.zip

[dcollins 0]

@jammer are you using your computer when it goes to sleep, or does it go to sleep from inactivity? Our scans don't currently keep the computer awake so that could be what you're seeing

[jammer 0]

Devin, thanks for responding but alas, no, s'not an issue with the sleep/power parms, they're all NEVER.

.  And why can't Web Protection be enabled in the premium trial? I coulda sworn it was on prior

to the latest install... (things that make you go "hmmmmmmm"). S'more here than meets the old eyeball.  Check my emails

to you guys for more info.  Oops just looked, Web Protection's on...now.....weird....

thanks...terry

 

Misc/errata/typos

  ...popup when you mouseover the MB icon needs hyphens, should read Updates: up-to-date.

otherwise it means something else. hyphens matter!!

[dcollins 0]

I just read up on the differences between "Up to date" and "Up-to-date", I'll be sure to pass that info along to our UX team, thanks!

As for the Web Protection issue, you say things are working now? The logs you posted look to have been posted after you removed Malwarebytes, so the clean install probably helped clean up that process.

After re-installing, are you still seeing the issue with your computer going to sleep while scanning?

[jammer 0]

Yer welcome re hyphens...it's a umm thing with me.  I recommend  "Eats, Shoots, and Leaves", is very entertaining.

Things changed slightly... now the laptop (also) freezes entirely while checking files ==> reboot.

Still gazinta SLEEP sometimes. Ditto.

Not seeing anything obvious in EVENTS log.

Gotta be some kind of memory / access exception happening??.  -Scheduled- scans appear to work OK but I can't confirm that.  The various logs (services etc) aren't informative, MBST takes forEVER to obtain / upload whatever it goes after, with internet access (dis-)connect popups occurring while it's running. Disconcerting.

Don't want to run MB on my g/f's machines...

Considered running the special version of Anti-Rootkit (mentioned in a related post) but not comfortable with Recovery stuff there...

is there an alternative?

There are multiple forum entries re sleep-mode issues with prior versions.

'Tis a puzzlement.

Oh, premium trial ended I believe.  Perhaps the issue / problem has to do with that version?  Did I mention I also use AVAST! ? No issues / conflicts prior to now...

Thanks.

 

Edited May 20, 2018 by jammer

[dcollins 0]

Can you provide a new set of logs with Malwarebytes installed? If the process takes too long, it will automatically stop after 10 minutes and provide a zip file.

[jammer 0]

Uhh hmmm well if scan freezes or gazinta sleep mode the logs are pretty well toast, yes? so that sounds like a non-starter..

ps how do I suppress the "enter your text/ hold CTL & right click..." popup? thanks.

having a confab later today, will create a game plan & advise.

do you have / is there an actual person / department for curating forum topics & fixes?

so they're aggregated, classified, annotated, published? just curious.

 

 

[jammer 0]

Devin, check support ticket 2308704

[dcollins 0]

Thanks, I'll follow up there

[jammer 0]

okay, running a safemode rootkit scan, taking forever. should it scan files also?

no hits after 3 hours but it froze initially, picked up where it left off when

I restarts the laptop...normal?

kill or complete? I'll just let it run until it finishes.

Edited May 25, 2018 by jammer
add a t/y

[jammer 0]

forgot. thanks.

[dcollins 0]

Since you're working with the helpdesk, let's lock this so it's easier to manage the discussion.