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Virus causing Hijackthis and malwarebytes to not complete


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I have read on this forum that usually the first thing to do is run win32diag and here are the results.

Log file is located at: C:\Documents and Settings\Brantjh.HOLLANDS\Desktop\Win32kDiag.txt

WARNING: Could not get backup privileges!

Searching 'C:\WINDOWS'...

Found mount point : C:\WINDOWS\$hf_mig$\KB915865\KB915865

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\$hf_mig$\KB958215\KB958215

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\$hf_mig$\KB960714\KB960714

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\Temp\ZAP18F.tmp\ZAP18F.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\Temp\ZAP26A.tmp\ZAP26A.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\Temp\ZAP2A9.tmp\ZAP2A9.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\Temp\ZAPD1.tmp\ZAPD1.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\temp\temp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\tmp\tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Config\Config

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Connection Wizard\Connection Wizard

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\CSC\d1\d1

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\CSC\d2\d2

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\CSC\d3\d3

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\CSC\d4\d4

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\CSC\d5\d5

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\CSC\d6\d6

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\CSC\d7\d7

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\CSC\d8\d8

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Cursors\Cursors

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Downloaded Installations\{ABBA2EA4-740E-4052-902B-9CA70B081E3F}\biolsp patch\biolsp patch

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Downloaded Installations\{ABBA2EA4-740E-4052-902B-9CA70B081E3F}\Dell Drivers MSI\Dell Drivers MSI

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Downloaded Installations\{ABBA2EA4-740E-4052-902B-9CA70B081E3F}\Fingerprint Sensor Minimum Install\Fingerprint Sensor Minimum Install

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Downloaded Installations\{ABBA2EA4-740E-4052-902B-9CA70B081E3F}\Gemalto\Gemalto

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Downloaded Installations\{ABBA2EA4-740E-4052-902B-9CA70B081E3F}\GemSafe Standard Edition\GemSafe Standard Edition

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Downloaded Installations\{ABBA2EA4-740E-4052-902B-9CA70B081E3F}\Preboot Manager\Preboot Manager

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Downloaded Installations\{ABBA2EA4-740E-4052-902B-9CA70B081E3F}\Trusted Drive Manager\Trusted Drive Manager

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Downloaded Installations\{ABBA2EA4-740E-4052-902B-9CA70B081E3F}\tsp patch\tsp patch

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Downloaded Installations\{ABBA2EA4-740E-4052-902B-9CA70B081E3F}\upekmsi\upekmsi

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Downloaded Installations\{ABBA2EA4-740E-4052-902B-9CA70B081E3F}\Wave Infrastructure\Wave Infrastructure

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Help\SBSI\Training\WXPPRO\Cbz\Cbz

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Help\SBSI\Training\WXPPRO\Lib\Lib

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Help\SBSI\Training\WXPPRO\Wave\Wave

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\chsime\applets\applets

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\CHTIME\Applets\Applets

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\imejp\applets\applets

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\imejp98\imejp98

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\imjp8_1\applets\applets

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\imkr6_1\applets\applets

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\imkr6_1\dicts\dicts

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\shared\res\res

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Installer\$PatchCache$\Managed\00002109511090400000000000F01FEC\12.0.4518\12.0.4518

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Installer\$PatchCache$\Managed\00002109910090400000000000F01FEC\12.0.4518\12.0.4518

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Installer\$PatchCache$\Managed\00002109B10090400000000000F01FEC\12.0.4518\12.0.4518

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Installer\$PatchCache$\Managed\00002109F100A0C00000000000F01FEC\12.0.4518\12.0.4518

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Installer\$PatchCache$\Managed\00002109F100C0400000000000F01FEC\12.0.4518\12.0.4518

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Installer\$PatchCache$\Managed\0DC1503A46F231838AD88BCDDC8E8F7C\3.2.30729\3.2.30729

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Installer\$PatchCache$\Managed\68AB67CA3301004FABE7000000000030\8.0.0\8.0.0

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Installer\$PatchCache$\Managed\D7314F9862C648A4DB8BE2A5B47BE100\1.0.0\1.0.0

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Installer\$PatchCache$\Managed\DC3BF90CC0D3D2F398A9A6D1762F70F3\2.2.30729\2.2.30729

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Installer\Temp\Temp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\java\classes\classes

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\java\trustlib\trustlib

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\LastGood\Cursors\Cursors

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\LastGood\help\help

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\LastGood\INF\INF

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\LastGood\system32\DRIVERS\DRIVERS

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\LastGood\system32\inetsrv\inetsrv

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\LastGood.Tmp\INF\INF

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322\Temporary ASP.NET Files\Bind Logs\Bind Logs

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\Temporary ASP.NET Files\Temporary ASP.NET Files

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\msapps\msinfo\msinfo

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\ERRORREP\ERRORREP

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\helpctr\BATCH\BATCH

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\helpctr\Config\CheckPoint\CheckPoint

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\helpctr\HelpFiles\HelpFiles

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\helpctr\InstalledSKUs\InstalledSKUs

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\helpctr\System\DFS\DFS

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\helpctr\System\News\News

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\helpctr\Temp\Temp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\PIF\PIF

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Registration\CRMLog\CRMLog

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SoftwareDistribution\AuthCabs\Downloaded\Downloaded

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SoftwareDistribution\EventCache\EventCache

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Sun\Java\Deployment\Deployment

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\1025\1025

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\1028\1028

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\1031\1031

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\1037\1037

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\1041\1041

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\1042\1042

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\1054\1054

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\2052\2052

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\3076\3076

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\3com_dmi\3com_dmi

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\appmgmt\MACHINE\MACHINE

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\appmgmt\S-1-5-21-78940505-2755241791-1429262010-1107\S-1-5-21-78940505-2755241791-1429262010-1107

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\config\systemprofile\Application Data\Identities\{31391EF3-B3AC-4F12-94D8-DC2DA45E9526}\{31391EF3-B3AC-4F12-94D8-DC2DA45E9526}

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\config\systemprofile\Application Data\InstallShield\ISEngine12.0\ISEngine12.0

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\config\systemprofile\Application Data\Microsoft\Credentials\S-1-5-21-4167809100-3863369313-981219786-500\S-1-5-21-4167809100-3863369313-981219786-500

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\config\systemprofile\Application Data\Microsoft\Credentials\S-1-5-21-861567501-1078081533-725345543-500\S-1-5-21-861567501-1078081533-725345543-500

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\config\systemprofile\Application Data\Microsoft\Crypto\RSA\S-1-5-21-4167809100-3863369313-981219786-500\S-1-5-21-4167809100-3863369313-981219786-500

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\config\systemprofile\Application Data\Microsoft\Media Player\Media Player

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\config\systemprofile\Application Data\Microsoft\SystemCertificates\My\Certificates\Certificates

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\config\systemprofile\Application Data\Microsoft\SystemCertificates\My\CRLs\CRLs

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\config\systemprofile\Application Data\Microsoft\SystemCertificates\My\CTLs\CTLs

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\config\systemprofile\Application Data\Wave Systems Corp\Wave Systems Corp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\config\systemprofile\Desktop\Desktop

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\config\systemprofile\Local Settings\Application Data\BVRP Software\NetWaiting\NetWaiting

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\config\systemprofile\Local Settings\Application Data\Microsoft\CD Burning\CD Burning

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\config\systemprofile\Local Settings\Application Data\Microsoft\Credentials\S-1-5-21-4167809100-3863369313-981219786-500\S-1-5-21-4167809100-3863369313-981219786-500

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\config\systemprofile\Local Settings\Application Data\Microsoft\Credentials\S-1-5-21-861567501-1078081533-725345543-500\S-1-5-21-861567501-1078081533-725345543-500

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\config\systemprofile\Local Settings\Application Data\NTRU Cryptosystems\TSS\TSS

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\config\systemprofile\Local Settings\Application Data\Toshiba\BluetoothStack\V1.0\tosOBEX\Temp\Temp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\config\systemprofile\Local Settings\Temp\tosBtExt\tosBtExt

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\config\systemprofile\My Documents\Bluetooth\Image Inbox\Image Inbox

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\config\systemprofile\My Documents\Bluetooth\Inbox\Inbox

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\config\systemprofile\My Documents\Bluetooth\SharedFolder\SharedFolder

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\config\systemprofile\NetHood\NetHood

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\config\systemprofile\PrintHood\PrintHood

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\dhcp\dhcp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\drivers\disdn\disdn

Mount point destination : \Device\__max++>\^

Cannot access: C:\WINDOWS\system32\dumprep.exe

[1] 2004-08-04 06:00:00 10752 C:\WINDOWS\$NtServicePackUninstall$\dumprep.exe (Microsoft Corporation)

[1] 2008-04-14 06:42:20 10752 C:\WINDOWS\ServicePackFiles\i386\dumprep.exe (Microsoft Corporation)

[1] 2008-04-14 06:42:20 10752 C:\WINDOWS\system32\dumprep.exe ()

[1] 2004-08-04 06:00:00 10752 C:\i386\dumprep.exe (Microsoft Corporation)

Cannot access: C:\WINDOWS\system32\eventlog.dll

[1] 2004-08-04 06:00:00 55808 C:\WINDOWS\$NtServicePackUninstall$\eventlog.dll (Microsoft Corporation)

[1] 2008-04-14 06:41:54 56320 C:\WINDOWS\ServicePackFiles\i386\eventlog.dll (Microsoft Corporation)

[1] 2008-04-14 06:41:54 62976 C:\WINDOWS\system32\eventlog.dll ()

[2] 2008-04-14 06:41:54 56320 C:\WINDOWS\system32\logevent.dll (Microsoft Corporation)

[1] 2004-08-04 06:00:00 55808 C:\i386\eventlog.dll (Microsoft Corporation)

Found mount point : C:\WINDOWS\system32\export\export

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\FxsTmp\FxsTmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\GroupPolicy\ADM\ADM

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\IME\CINTLGNT\CINTLGNT

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\IME\PINTLGNT\PINTLGNT

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\IME\TINTLGNT\TINTLGNT

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\LogFiles\WUDF\WUDF

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\mui\dispspec\dispspec

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\oobe\html\ispsgnup\ispsgnup

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\oobe\html\oemcust\oemcust

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\oobe\html\oemhw\oemhw

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\oobe\html\oemreg\oemreg

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\oobe\sample\sample

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\ShellExt\ShellExt

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\spool\PRINTERS\PRINTERS

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\Test\Test

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\wbem\mof\bad\bad

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\wbem\mof\good\good

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\wbem\snmp\snmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\wins\wins

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\xircom\xircom

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\hsperfdata_brantjh\hsperfdata_brantjh

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\WPDNSE\WPDNSE

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\{A9D3D103-4CCD-4BDE-A11A-04D527EF71CE}\{A9D3D103-4CCD-4BDE-A11A-04D527EF71CE}

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\WinSxS\InstallTemp\InstallTemp

Mount point destination : \Device\__max++>\^

Finished!

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Please note that all instructions given are customised for this computer only,

the tools used may cause damage if used on a computer with different infections.

If you think you have similar problems, please post a log in the HJT forum and wait for help.

Hello and welcome to the forums

My name is Katana and I will be helping you to remove any infection(s) that you may have.

Please observe these rules while we work:

  1. Please Read All Instructions Carefully
  2. If you don't understand something, stop and ask! Don't keep going on.
  3. Please do not run any other tools or scans whilst I am helping you
  4. Failure to reply within 5 days will result in the topic being closed.
  5. Please continue to respond until I give you the "All Clear"
    (Just because you can't see a problem doesn't mean it isn't there)

If you can do those few things, everything should go smoothly laechel.gif

Some of the logs I request will be quite large, You may need to split them over a couple of replies.

Please Note, your security programs may give warnings for some of the tools I will ask you to use.

Be assured, any links I give are safe

----------------------------------------------------------------------------------------

@llennnn16,

Please do not post in another members thread

Download and Run ComboFix (by sUBs)

Please visit this webpage for instructions for downloading and running ComboFix:

Bleeping Computer ComboFix Tutorial

  • You must download it to and run it from your Desktop
  • Now STOP all your monitoring programs (Antivirus/Antispyware, Guards and Shields) as they could easily interfere with ComboFix.
  • Double click combofix.exe & follow the prompts.
  • When finished, it will produce a log. Please save that log to post in your next reply
  • Re-enable all the programs that were disabled during the running of ComboFix..

A word of warning: Neither I nor sUBs are responsible for any damage you may have caused your machine by running ComboFix on your own.

This tool is not a toy and not for everyday use.

ComboFix SHOULD NOT be used unless requested by a forum helper

For instructions on how to disable your security programs, please see this topic

How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

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