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amyh29

blocked website epicunitscan.info popup

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I keep getting a popup for a blocked website epicunitscan.info - I've run a scan with sophos and malwarebytes and it's not found anything. I've attached the Farbar logs. Can you help me remove it ? Thanks in advance

 

 

 

Addition.txt

FRST.txt

Edited by amyh29

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***This is an automated reply***

Hi,

Thanks for posting in the Malware Removal for Windows Help forum. Being infected is not fun and can be very frustrating to resolve, but don't worry because we have a team of experts here help you!!

Note: Please be patient. When the site is busy it can take up to 48 hours before a malware removal helper can assist you. If no one has replied to your new topic after 48 hours please contact a Moderator or Administrator to let them know.

 

First, if you haven't done so, please run a Threat Scan with the latest version of Malwarebytes. This may resolve your malware infection issue without the need for additional support. Click "Reveal Hidden Contents" below for details:

Spoiler

Malwarebytes can detect and remove most malware with no further actions required for free.

If you do not have Malwarebytes, please download it here and install. Be sure to post back the log as shown below.

  1. Open Malwarebytes for Windows
  2. To the left, click Scan > Scan Types.
    image.png
  3. Select Threat Scan. Threat Scan is the most thorough and recommended scan method available.
    image.png
  4. Click Start Scan

Next, if you're still experiencing issues after running Malwarebytes, then technical logs will be required to assist you. Click "Reveal Hidden Contents" below and follow the instructions to run the Farbar Recovery Scan Tool:

Spoiler

Don't use any temporary file cleaners unless requested - this can cause data loss and make a recovery difficult.

Please download the Farbar Recovery Scan Tool here and save it to your desktop. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  1. Double-click to run it. When the tool opens click Yes to the disclaimer.
  2. Press the Scan button.
    _frst_scan.jpg.d10e66dc03e35ede4fdcba12b
  3. It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  4. The first time the tool is run, it also makes another log (Addition.txt). If you've run it before it may not and you may need to select it manually.

Finally, attach the Malwarebytes Threat Scan, FRST.txt and Additional.txt logs to your reply and Follow this topic to get notified when an expert has replied. Click "Reveal Hidden Contents" below for details.

Note: If you are unable to attach files, please copy and past the contents of the requested files in your Reply instead. 

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Troubleshooting Tips

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Hello, Welcome to Malwarebytes.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Please download the attached Fixlist.txt file to  the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the FRST.txt log you have submitted.

Run FRST and click Fix only once and wait.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

Please download AdwCleaner by Xplode onto your Desktop.

  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the LogFile button and the report will open in Notepad.

IMPORTANT

  • If you click the Clean button all items listed in the report will be removed.

If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.

  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleanerCx.txt (x is a number).


===

Please post the logs and let me know if the probem persists.

fixlist.txt

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Hi again nasdaq,

I restarted my computer and the popup message has come back. I've attached new logs from the Farbar tool in case they are helpful.

Thanks,

Amy

FRST.txt

Addition.txt

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Hi,

Please run the Farbar program and check the box "Shortcut.txt". Scan the computer.

Please post the log for my review.

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Hi,

Your copy of Chrome has been compromised.
I feel confident that this will work. I found a topic where all was tried the solution that worked is listed below.


step1.gif Remove Chrome from your Computer and reinstall a fresh copy later.

step2.gif Before you remove Chrome Export your Bookmarks
Chrome will export your bookmarks as a HTML file, which you can then import into another browser.

How To: http://ccm.net/faq/31791-how-to-backup-your-google-chrome-bookmarks

step3.gifIf you sync you account you must remove it before you save your bookmarks etc...
Delete Your Google Chrome Browser Sync Data if you sync with other defices. <- Important ...
https://forums.malwarebytes.com/topic/214325-chrome-secure-preferences-detection-always-comes-back/

step4.gif Clear your Chrome cache and cookies
https://support.google.com/chromebook/answer/183083?hl=en

step5.gif Remove Chrome using the the instructions on this page.
https://support.google.com/chrome/answer/95319?hl=en

step6.gif Re-install Chrome and the Bookmarks.
====

Keep me posted.

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Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Thanks

 

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