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Help..lenovo..pos# invalid serial number won't update, it's own website ca

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Can anyone please help me..I've tried to take it back to factory and it is not allowing me to do it properly.  So I installed a new windows 10..it was to wipe and reinstall a fresh version of windows 10. .its crashing programs and errors everywhere..I'm no expert and I am in my late 40s female. And disabled, I'm unable to afford the costs of taking this into be fixed, I just bought it new a year ago and it has been failing more than its been working. 

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