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I have a virus that seems to be blocking both hijackthis and malwarebytes. Both are installed, however I am receiving an error staying that I do not have the appropriate permissions to run them.

Please let me know what my next steps should be to enable further information for diagnosis.

Thanks in advance.

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Hello and welcome to the forum!

My name is Extremeboy, and I will help you with your log.

Please continue with running a scan with RootRepeal, followed by DDS, a scanner tool. If those don't work as well, let me know.

You seem to have one of the newer rootkits active on your machine. We'll confirm that from running the scans below.

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Download and run RootRepeal CR

Please download RootRepeal from the following location and save it to your desktop.

  • Unzip the RootRepeal.zip file it to it's own folder. (If you did not use the "Direct Download" mirror to download RootRepeal).
  • Close/Disable all other programs especially your security programs (anti-spyware, anti-virus, and firewall) Refer to this page, if you are unsure how.
  • Physically disconnect your machine from the internet as your system will be unprotected.
  • Double-click on RootRepeal.exe to run it. If you are using Vista, please right-click and run as Administrator...
  • Click the reportTab.png tab at the bottom.
  • Now press the btnScan.png button.
  • A box will pop up, check the boxes beside All Seven options/scan area
    RR_checkbox.jpg
  • Now click OK.
  • Another box will open, check the boxes beside all the drives, eg : C:\, then click OK.
  • The scan will take a little while to run, so let it go unhindered.
  • Once it is done, click the Save Report button. saveReport.png
  • Save it as RepealScan and save it to your desktop
  • Reconnect to the internet.
  • Post the contents of that log in your reply please.

Download and run DDS

We need to see some information about what is happening in your machine. Please perform the following scan:

  • Download DDS by sUBs from one of the following links. Save it to your desktop.

    [*]Double click on the DDS icon, allow it to run.

    [*]A small box will open, with an explanation about the tool. No input is needed, the scan is running.

    [*]Notepad will open with the results soon.

    [*]Follow the instructions that pop up for posting the results and then click Ok.

    [*]The black and message box window shall then disappear.

    [*]Please save both log files on your desktop and post the DDS.txt and zip up and attach Attach.txt as instructed.

Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet. Information on A/V control HERE

Also, please provide a description of any remaining problems or symptoms you may still have please.

With Regards,

Extremeboy

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Hello.

Are you still there?

If you are please follow the instructions in my previous post.

If you still need help, follow the instructions I have given in my response. If you have since had your problem solved, we would appreciate you letting us know so we can close the topic.

Please reply back telling us so. If you don't reply within 5-7 from the last day I replied initially, the topic will need to be closed.

Thanks for understanding.

With Regards,

Extremeboy

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