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Question about AdwCleaner 7.1.1.0


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Hey Guys,

Today I got a pop message from Malwarebytes Premium that it blocked a website due to RiskWare. The domain was ecp.yusercontent.com and was an outbound connection from Firefox.exe.

I download the latest version of AdwCleaner and ran a scan. It picked up two PUPs related to aol and gave me an option to run the clean procedure which I did. I was also prompted to restart now or later and I chose now, but it froze and then it said that it's not responding. However, it did complete the removal of the two PUPs it found and I just did a manual restart of Windows 10.

Just to be safe, after the restart, I did another scan with AdwCleaner, and everything was fine.

It appears a little buggy and doesn't let me view the log files when I click on them. They are supposed to open in Notepad, but nothing happens.  

I have attached a .txt file so you can see the information from the pop message from Malwarebytes in case you think I need to take further action.

Thank you.

malwarebytesReport.txt

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  • Staff

***This is an automated reply***

Hi,

Thanks for posting in the AdwCleaner Help forum.

Someone will reply shortly, but in the meantime here are a few resources which may help resolve your issue:

Thanks in advance for your patience.

-The Malwarebytes Forum Team

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Greetings,

The email issue is likely the same block being reported here and is most likely a false positive.

As for your system, as long as both Malwarebytes and ADWCleaner come back clean then you should be OK.  It could be that the log files from ADWCleaner got corrupted when it froze which likely explains why they won't open.  If you observe any other issues you may want to follow the instructions in this topic and then create a new topic in the malware removal area including the requested logs and information by clicking here and one of our malware removal specialists will assist you in checking and cleaning your system of any remaining threats and PUPs once one becomes available.

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Hello,

On 5/12/2018 at 9:37 PM, geekGirl999 said:

It appears a little buggy and doesn't let me view the log files when I click on them. They are supposed to open in Notepad, but nothing happens.  

This will be fixed in an upcoming release, it's a regression since 7.1.1.

For the FP, it has been fixed indeed, sorry for that!

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