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Ransomeware protection Win7-64 not working with latest version (

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Hi, as the title said, i can't get the ransomware protection to run.

This has happened before, but i was able to fix it with a restart / clean reinstall.

Not so this time.

I did several clean reinstall with your 'Cleanup Utility' with automatic install, manual install, with early start for self-protection, without... nothing helped

So here is the log generated as per your instructions.

Thank you


p.s.: can you PLEASE make this thread private so that not the whole world can download the logfile i just sent you?!!! Why is that not the default setting!!!?

Edited by dcollins
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***This is an automated reply***


Thanks for posting in the Malwarebytes 3 Help forum.


If you are having technical issues with our Windows product, please do the following: 


If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

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  • You will be presented with a page stating, "Welcome to the Malwarebytes Support Tool!"
  • Click the Advanced Options link
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There's definitely a problem with your installation.  For some reason the anti-ransomware driver isn't installed and is instead being stored in a folder within Malwarebytes program folder that shouldn't be there.

Please uninstall Malwarebytes, reboot the system, then create another set of logs and attach it to your next reply.  I want to see what it looks like without Malwarebytes installed.


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The ARW drivers are in the correct place by being in the program files folder, that is not an issue.

As for this issue, you have a reboot pending that needs to be completed. Please reboot your computer and then see if things work properly. If they don't, then do a clean install as mentioned above.

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@dcollins which one mentioned?

As i said, i already did, several times, an uninstall including the reboot of the system, the last two ones using the malwarebytes removal tool.

The logfile i posted here are the ones generated after the last uninstall - reboot - reinstall cycle.

So should i now uninstall it and create the logs before a new install as mentioned above by exile360?

Thanks for your help,


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I think the clean process may not have worked fully  for some reason. Please use the clean functionality in the Support Tool to try and do a fresh clean install. If that doesn't help, please provide the mbst-clean-results.txt file from your desktop

  1. Open the Malwarebytes Support Tool
  2. Click Advanced Options
  3. Click Clean
  4. Follow the prompts, and reboot when prompted
  5. After rebooting, wait for the tool to launch again and choose yes to reinstall
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