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Hi all,

I noticed some ads opening in new tabs. Per usual when this happens, I ran MalwareBytes and AdwCleaner. This time though, they keep coming back. I've checked to make sure my Google Chrome doesn't have any wonky extensions installed anymore (it did initially, but after I removed it, it hasn't returned). Still, the ads are still there.

What now?

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***This is an automated reply***

Hi,

Thanks for posting in the Malware Removal for Windows Help forum. Being infected is not fun and can be very frustrating to resolve, but don't worry because we have a team of experts here help you!!

Note: Please be patient. When the site is busy it can take up to 48 hours before a malware removal helper can assist you. If no one has replied to your new topic after 48 hours please contact a Moderator or Administrator to let them know.

 

First, if you haven't done so, please run a Threat Scan with the latest version of Malwarebytes. This may resolve your malware infection issue without the need for additional support. Click "Reveal Hidden Contents" below for details:

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Malwarebytes can detect and remove most malware with no further actions required for free.

If you do not have Malwarebytes, please download it here and install. Be sure to post back the log as shown below.

  1. Open Malwarebytes for Windows
  2. To the left, click Scan > Scan Types.
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  3. Select Threat Scan. Threat Scan is the most thorough and recommended scan method available.
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  4. Click Start Scan

Next, if you're still experiencing issues after running Malwarebytes, then technical logs will be required to assist you. Click "Reveal Hidden Contents" below and follow the instructions to run the Farbar Recovery Scan Tool:

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Don't use any temporary file cleaners unless requested - this can cause data loss and make a recovery difficult.

Please download the Farbar Recovery Scan Tool here and save it to your desktop. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  1. Double-click to run it. When the tool opens click Yes to the disclaimer.
  2. Press the Scan button.
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  3. It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  4. The first time the tool is run, it also makes another log (Addition.txt). If you've run it before it may not and you may need to select it manually.

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Troubleshooting Tips

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Greetings,

Someone should be along to assist you shortly, but in the meantime, in addition to providing the logs requested in the above post, please also try the instructions in this pinned topic, making sure to follow them precisely as they are written as the order is very important, and see if that eliminates the recurring items in Chrome.

Please post back with your results on how it goes and also provide the logs requested above as well as any other relevant details if the system continues to behave abnormally and/or you still see any recurring detections.

Thanks

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Hi,

The fix ended up being really simple - Malwarebytes needed an update. Thanks for helping me through that stupidity!

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Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread.

Thanks

 

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