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Cannot activate Premium licence


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I obtained the premium version and paid for it via PayPal. On trying to activate it does not accept the details sent to me via email.  I have done this now four times and still does not activate. I do not have an ID number just the license key? Any ideas what I am doing wrong?

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***This is an automated reply***

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1 hour ago, Firefox said:

Hello and Welcome!

Are you typing it in or are you copy and pasting it?  If you type it in make sure to also type in the dashes... if copy and paste make sure there is no leading spaces in front or back of the KEY.

Let me know if that helps

I have typed it in with the dashes, and it just will not activate. four times now. The activate license does not get highlighted at all.  Thanks for your help, I do not usually have problems activating programmes, but this has been a nightmare. 

 

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