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epicunitscan.net issue on computer


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12 hours ago, AdvancedSetup said:

Please provide the following logs and we'll verify what is actually going on with your system or Malwarebytes program.

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download Malwarebytes Support Tool
  • Once the file is downloaded, open your Downloads folder/location of the downloaded file
  • Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  • Place a checkmark next to Accept License Agreement and click Next
  • You will be presented with a page stating, "Welcome to the Malwarebytes Support Tool!"
  • Click the Advanced Options link - do not click Get Started

    welcome mbst.png
     
  • Click the Gather Logs button

    gatherlogs.png
  • A progress bar will appear and the program will proceed to gather troubleshooting information from your computer
  • Upon completion, click OK
  • A file named mbst-grab-results.zip will be saved to your Desktop
  • Please attach the file in your next reply.

 

 

Here's what I get. Please advise:

 

 

Capturemb.JPG

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2 hours ago, AdvancedSetup said:

That was due to clicking the Get Started button. Please don't click that button.

Click the Previous button. Then click the Advanced Options link.

Click the Advanced Options link - do not click Get Started

 

 

Apparently my wording contains spam??

EDIT: Ah got it. Thank you.

mbst-grab-results.zip

mbst-grab-results.zip

Edited by Tonimoroni
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  • Root Admin

@Tonimoroni

Well, using uTorrent and having a very old compromised version of Java on the computer is an excellent way to get a real infection instead of just an annoying ad being triggered.

Highly recommend that you uninstall your version of Java and stop using uTorrent. If you really have to have it then keep Java up to date at all times https://java.com

Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

fixlist.txt

Thanks

Ron

 

 

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  • Root Admin

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread.

Thanks

 

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