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JessM

Can't Turn on Web Protection

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Since updating yesterday, I am no longer able to turn on Web Protection on my Premium Malware bytes- the toggle doesn't react at all to my mouse

 

Version 3.4.5

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

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I am having the same problem. I have the support log data, but I'm reluctant to attach it to a public post; please give me an email address or a staff forum account I can send it to.

I'm getting tired of this recurrent issue (there have been several similar problems over the past six months).

Edited by Bloofer

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Greetings,

If both of you are running version 3.4.5, please download and install the latest version, 3.5.1, from here and restart after installation is completed (even if you aren't prompted to do so), then check to see if the issue is resolved.

If it isn't, then please do the following:

  1. Download and run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced Options on the main page (not Get Started)
  3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

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That's great, I'm glad to hear it :)

If there's anything else we might assist you with please don't hesitate to ask.

Thanks

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Very good, I am glad that you were successful as well :)

It looks like the fix in version 3.5.1 is pretty solid so far.  I know the Product team will be glad.

If either of you require any further assistance with anything in the future just post and we'll do all we can to assist you.

Thanks :) 

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Please do the following:

Right-click on the Malwarebytes tray icon and select Quit Malwarebytes and click Yes to the User Account Control prompt
Next, click on START and type cmd in the search box and once you see cmd.exe listed at the top, right-click on it and select Run as administrator.  This should open up a command prompt.
In the command prompt, enter the following text and press Enter:

SC DELETE MBAMWebProtection

Once that is done, open Malwarebytes again and Web Protection should work.  Also check to make sure that all of the other protection components are turned on as they may have been disabled when you deleted that item, but you should be able to turn all of them back on and they should all be functioning normally after that.  Please let us know if it does not resolve the issue or if there are any additional problems.

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