glnz Posted May 9, 2018 ID:1241667 Share Posted May 9, 2018 I keep my XP machine updated with the POS hack. So the problem I just started having with MB on my XP machine is the same problem anyone would have on an XP POS machine. Today, after updating with KB4056564-V2, KB4089453-V2, KB4095516, KB4095528, KB4103768, KB4101477, KB4130957, KB4131188 and KB4134651, MalwareBytes just crashed. UNinstalling with MB-clean and REinstalling various versions of MB did not work - all crashed. Any ideas? Thanks. Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted May 9, 2018 Staff ID:1241668 Share Posted May 9, 2018 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes 3 Help forum. If you are having technical issues with our Windows product, please do the following: Spoiler If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Welcome to the Malwarebytes Support Tool!" Click the Advanced Options link Click the Gather Logs button A progress bar will appear and the program will proceed to gather troubleshooting information from your computer Upon completion, click OK A file named mbst-grab-results.zip will be saved to your Desktop Please attach the file in your next reply. Click "Reveal Hidden Contents" below for details on how to attach a file: Spoiler To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button. After posting your new post, make sure you click the Follow button near the top right of this page, and select the option "An email when new content is posted Change how the notification is sent" so that you're alerted by email when someone has replied to your post. One of our experts will be able to assist you shortly. If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
glnz Posted May 9, 2018 Author ID:1241669 Share Posted May 9, 2018 (edited) Sorry, but mb-support also crashes!! The Windows Dr. Watson crash reports say this: EventType : clr20r3 P1 : mb-support.exe P2 : 1.0.0.421 P3 : 5ad8d87d P4 : presentationcore P5 : 4.0.0.0 P6 : 590b1abf P7 : 46a0 P8 : 47 P9 : system.io.fileformatexception Unfortunately, I cannot copy the .dmp or following crash log. Your program left FRSTEnglish.exe on my Desktop. What do I do with it? Edited May 9, 2018 by glnz Link to post Share on other sites More sharing options...
dcollins Posted May 9, 2018 ID:1241670 Share Posted May 9, 2018 (edited) Can you provide the logs above? Do note that Malwarebytes does not support XP POS, including regular editions of XP that apply the POS hack. Malwarebytes is not tested against those updates and classifies an operating system with those updates installed as an unsupported operating system. That being said, we can certainly take a look. Update Just saw your message, can you try standalone mb-check from https://downloads.malwarebytes.com/file/mb3_check Edited May 9, 2018 by dcollins Link to post Share on other sites More sharing options...
glnz Posted May 9, 2018 Author ID:1241675 Share Posted May 9, 2018 dcollins - that worked - see attachment. Please advise. Thanks. mb-check-results.zip Link to post Share on other sites More sharing options...
glnz Posted May 9, 2018 Author ID:1241680 Share Posted May 9, 2018 dcollins - I also ran the FRSTEnglish.exe, and I am attaching the two .txt files here. FRST.txt Addition.txt Link to post Share on other sites More sharing options...
dcollins Posted May 9, 2018 ID:1241681 Share Posted May 9, 2018 Thanks, I'm installing the latest updates to see if I can reproduce the issue Link to post Share on other sites More sharing options...
glnz Posted May 9, 2018 Author ID:1241682 Share Posted May 9, 2018 dcollins - please be sure you install all nine in my list. If any is missing from your own Microsoft Update list, please see both < THIS LINK AT MSFN > and < THIS POSSIBLE EXPLANATION AT MSFN > However, KB4134651 is needed protection against an exploit that is being seen now! Please also see < THIS ARSTECHINCA ARTICLE > . Please fix MB to work with KB4134651 and my other eight updates. Thanks. Link to post Share on other sites More sharing options...
glnz Posted May 10, 2018 Author ID:1241694 Share Posted May 10, 2018 dcollins - I UNinstalled KB4134651, and MB is now working. No crash on its installation. Haven't scanned yet, but I'm sure it will be OK. But we need to install update KB4134651 to protect against a genuine threat that's been seen in the wild. Please work with Microsoft so that MB works even with KB4134651. And please let us know. Thanks. Link to post Share on other sites More sharing options...
dcollins Posted May 10, 2018 ID:1241695 Share Posted May 10, 2018 Can you elaborate on what crash you saw? I'm getting a crash from mbam.exe, but removing that listed update doesn't resolve it. Link to post Share on other sites More sharing options...
glnz Posted May 10, 2018 Author ID:1241696 Share Posted May 10, 2018 dcollins - when I tried to run MB, they were Dr Watson-style crashes, not BSODs. Said that both MB tray and regular MB had crashed. Unfortunately, I could not copy the TEMP txt files generated by Dr Watson. Removing that update KB4134651 just now definitely stopped the crashes, as the MSFM expert heinoganda predicted in that last post. Link to post Share on other sites More sharing options...
dcollins Posted May 10, 2018 ID:1241698 Share Posted May 10, 2018 Thanks for the added information Link to post Share on other sites More sharing options...
glnz Posted May 10, 2018 Author ID:1241701 Share Posted May 10, 2018 dcollins - and thanks for your fast attention. Unfortunately, KB4134651 is important - it stops a real threat, not just a theoretical one. Can you find the solution fast so we can install KB4134651 ? Link to post Share on other sites More sharing options...
dcollins Posted May 10, 2018 ID:1241703 Share Posted May 10, 2018 I am working to find out the cause, but it's doubtful this will be a fast solution since we just had a release earlier this week. On top of that, as I mentioned, this is technically an unsupported operating system so it may not get fixed at all. Once I find out the details, I'll be sure to provide as much information as I can. Link to post Share on other sites More sharing options...
Jaundiced Posted May 13, 2018 ID:1242772 Share Posted May 13, 2018 I've got a similar (likely identical) crash of MB tray and regular MB on XP after updating . Summary Error signature : AppName: mbam.exe AppVer: 3.0.0.1490 ModName: qt5core.dll ModVer: 5.6.3.0 Offset: 001aa816. Any idea if a fix will be likely ? Link to post Share on other sites More sharing options...
Jaundiced Posted May 19, 2018 ID:1244474 Share Posted May 19, 2018 Any news/update please ? Thank You Link to post Share on other sites More sharing options...
dcollins Posted May 19, 2018 ID:1244504 Share Posted May 19, 2018 As of now, the issue is not on the schedule to be resolved anytime soon. Link to post Share on other sites More sharing options...
Jaundiced Posted September 26, 2018 ID:1271664 Share Posted September 26, 2018 Did this issue ever get fixed ? Link to post Share on other sites More sharing options...
dcollins Posted September 26, 2018 ID:1271665 Share Posted September 26, 2018 No, because XP POS is not a supported OS, we currently have no plans to fix this issue at this time. Link to post Share on other sites More sharing options...
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