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Cannot get Exploit Protection to turn on


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I just moved from an old PC to a new one.  I installed MWB and entered my license info.  It recognized the Premium license and got the correct expiration date.  But it tells me that real-time protection is turned off and does not allow me to turn it on (the control is grayed out).  I restarted the PC - no change.  I quit and restarted MWB - no change.  So I'm attaching the diagnostic logs so that you can tell me what I'm doing wrong.

Thank you,

Britt Mayo

mbst-grab-results.zip

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***This is an automated reply***

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I see something that I think might be related to the problem:  I purchased, and have been running successfully, 2 seats (my PC and my wife's).  "My account" shows two different keys, one with a license ID and one without.  If I enter the one with a license key, it changes it to the "other" ID, so perhaps your software is seeing it as two seats trying to run on the same license.  I did deactivate the license associated with the old PC, so it shouldn't be seeing this as a third PC.

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Greetings,

I suspect this may be due to a known issue with Memory Integrity in Windows 10.  Please try disabling Memory Integrity via the information on this page and see if Exploit Protection functions correctly after you've made the change and restarted the system.

Please let us know how it goes.

Thanks

Edited by exile360
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You are correct, exile.

If I remember correctly, this Malwarebytes bug will be addressed in the 3.5 release.  Please communicate to those making such decisions that anyone committed enough to security to purchase MWB licenses is highly likely to want code isolation (memory integrity) turned on as well, and ask them to do what is possible to ensure that it doesn't slip in the schedule.

I'm assuming that having MWB exploit protection on and W10 core isolation off is a more secure situation than having exploit protection off and core isolation on.  Please let me know if you would assume otherwise.  

Thanks so much for taking the time to run this to ground.  I appreciate your time and skill.

Regards,

     Britt

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Yes, that's correct.  It is more secure to have Exploit Protection on and Memory Integrity off because Malwarebytes anti-exploit component covers a much larger array of exploits and attack vectors than memory isolation does (and in fact Malwarebytes has some hardening techniques for certain system components and processes which protect the integrity of their memory anyway, so you aren't completely without this type of protection even with the function in Windows disabled).

And yes, this will be addressed in version 3.5 which is currently in  beta and which I'm expecting to go live any day now, so you shouldn't have to wait too long assuming everything is going well with the beta testing process and no major bugs in the new build have been found.

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