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BSoD Very Disappointed


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Hello friends,

This is my first time so I hope this is the right place for this. I have been using Malwarebytes for a couple of years now. I did pay for the yearly protection as I don't think anything should be free when developers need to be paid for their hard work to protect us.

Well, a few months ago, their was an MW update and then in less than 24 hours I was getting the Blue Screen of Death (Bad Pool Caller) error. I search for a fix and it took me a couple of weeks to figure it out. I saw a video by Carey Holzman on Youtube telling us that MW is the reason. So I uninstalled it, and the BSoD went away. Then, I tried to reinstall MW and since I did in Feb, I had no issues until the latest update, And now the BSoD is back. So once again, reading up on the issue, I find out it is MWbytes again. And once again, I uninstall it and it is gone.

I must say, I am paying for you to protect my computer not damage it. Is there a reason why your updates is cause my Windows 10 to crash every time there is an update?

Please fix the problem or give me my money back, respectfully.

Best regards,

JeffG1960

 

 

 

 

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  • Staff

***This is an automated reply***

Hi,

Thanks for posting in the Malware Removal for Windows Help forum. Being infected is not fun and can be very frustrating to resolve, but don't worry because we have a team of experts here help you!!

Note: Please be patient. When the site is busy it can take up to 48 hours before a malware removal helper can assist you. If no one has replied to your new topic after 48 hours please contact a Moderator or Administrator to let them know.

 

First, if you haven't done so, please run a Threat Scan with the latest version of Malwarebytes. This may resolve your malware infection issue without the need for additional support. Click "Reveal Hidden Contents" below for details:

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If you do not have Malwarebytes, please download it here and install. Be sure to post back the log as shown below.

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Troubleshooting Tips

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@JeffG1960

Would you be able to get us your crash dumps so we can look over them? 

  1. Get  the crash dump in C:\Windows\MEMORY.DMP and move it to your desktop
  2. Right-click the copied crash dump, go to "Send to" and select "Compressed.."
  3. Use wetransfer.com to upload the zip file and generate a download link
  4. Please post the download link here

 

Thank you

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