jammer Posted May 7, 2018 ID:1240330 Share Posted May 7, 2018 Following on the heels of older reports of MBAM causing 'freezes', my laptop started snoozing after downloading the latest release... Initially, though it's a trial version of the premium flavor, 'Malware Protection" is disabled and cannot be switched on. After several un-/reinstalls the behavior hasn't changed: a few moments into a scan 'sleep' mode is entered; wake-up lasts only long enough to flash the screen before reverting to 'sleep'. ....of interest is that the AVAST! service seems to unexpectedly get STOPped lately, but prior to downloading MBAM. The 'cure' seems to be.shut down and..don't use MBAM. No, have not got to run it in SAFE mode yet but I shall and will report on that. Meanwhile I may have a previous version I can use...maybe. FRST.txt Addition.txt Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted May 7, 2018 Staff ID:1240331 Share Posted May 7, 2018 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes 3 Help forum. If you are having technical issues with our Windows product, please do the following: Spoiler If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Welcome to the Malwarebytes Support Tool!" Click the Advanced Options link Click the Gather Logs button A progress bar will appear and the program will proceed to gather troubleshooting information from your computer Upon completion, click OK A file named mbst-grab-results.zip will be saved to your Desktop Please attach the file in your next reply. Click "Reveal Hidden Contents" below for details on how to attach a file: Spoiler To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button. After posting your new post, make sure you click the Follow button near the top right of this page, and select the option "An email when new content is posted Change how the notification is sent" so that you're alerted by email when someone has replied to your post. One of our experts will be able to assist you shortly. If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
exile360 Posted May 7, 2018 ID:1240602 Share Posted May 7, 2018 Greetings, I'm sorry you're having problems getting Malwarebytes to run. If Safe Mode doesn't help or doesn't fully resolve your issues please try running the special build of Malwarebytes Anti-Rootkit found in this topic and have it remove any threats it detects. If that fails to fully resolve the issues then please follow the instructions in this topic and then create a new topic in the malware removal area containing the requested logs and information by clicking here and one of our expert malware removal specialists will assist you in checking and clearing your system of any remaining threats and issues. Please let us know how it goes and what you decide to do. Thanks Link to post Share on other sites More sharing options...
jammer Posted May 19, 2018 Author ID:1244533 Share Posted May 19, 2018 ouch, did not see a REPLY email for this somehow???!!...will try these, thanks.... Link to post Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now