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Malwarebytes 3.4.5 win7 pro problem


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Win7 pro malwarebytes runs fine in free except it shows C++ shut down in an unusual way warning, on second boot

In premium it won't load and cannot start manually on second boot, reinstall ,will work until second boot,then same problem.

Unit has been scanned with Malwarebytes anti-rootkit and ADW cleaner and several other scans, no results found

Hope this helps

 

mbst-grab-results.zip

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

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I don't see any errors from Malwarebytes that are showing at startup, can you take a screenshot of the error you're seeing?

As for the real-time protection issue, it looks like something has changed your driver settings which is what is causing them to fail. I'd recommend using a clean install by following the instructions below.

  1. Download and run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced Options
  3. Click Clean and reboot when prompted, after reboot, follow the prompts and let the program re-install Malwarebytes. Then see if everything is working correctly.
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In addition to what dcollins requested above, can you please perform the same steps that he requested following reinstall of the software during the first boot while it is still working, but instead of clicking Clean, click on Gather Logs, then do the same for a second startup while the program won't start correctly?  This will allow us to compare the two in order to attempt to determine the differences if any.

With all of that said, I have a theory as to why this might be happening.  Just after install, the program will register/load its services and drivers into the registry and memory manually, however on system reboot they are supposed to launch automatically via their loading points located within the Registry.  If for some reason their registry keys aren't working correctly or aren't being created as they are supposed to be, then this might cause those components to fail to load on system boot which would explain the behavior you're seeing.  Hopefully the logs from your system will indicate what the reason is.

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