Malwarebytes Premium 3.4.5.2467 RTP not starting

[Hawaiianboi808]

Hello Malwarebytes Gods and Goddesses,

I recently got a new Clevo manufactured gaming PC and just slapped on Malwarebytes to add to my malware fighting arsenal. Upon installation completion, I entered in my license key, and noticed that all of my other RTP modules were enabled except "Exploit protection". It continues to remain greyed out, and does not allow me to enable it no matter what I do or have tried... 

I have done a regular uninstall in "add or remove programs". Reinstalled, issue persisted, so I used the MBT clean option to do a thorough clean and the issue still persists. I continued by exiting the MBAM app and confirming with 'yes' in UAC, and ran the following command as administrator exactly as "SC Delete MBAMWebProtection". Administrator Command Prompt responded with "The specified service does not exist as an installed service". Any other ideas? I have attached my mbst grab results and mbst clean results log files in the body of this forum message. Thank you ahead of time for your response. 

mbst-grab-results.zip

mbst-clean-results.txt

Edited May 5, 2018 by Hawaiianboi808

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

• Download Malwarebytes Support Tool
• Once the file is downloaded, open your Downloads folder/location of the downloaded file
• Double-click mb-support-X.X.X.XXXX.exe to run the program
  • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
• Place a checkmark next to Accept License Agreement and click Next
• You will be presented with a page stating, "Welcome to the Malwarebytes Support Tool!"
• Click the Advanced Options link
  
• Click the Gather Logs button
  
• A progress bar will appear and the program will proceed to gather troubleshooting information from your computer
• Upon completion, click OK
• A file named mbst-grab-results.zip will be saved to your Desktop
• Please attach the file in your next reply. Click "Reveal Hidden Contents" below for details on how to attach a file:
  Spoiler

  To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.

  

   

  After posting your new post, make sure you click the Follow button near the top right of this page, and select the option "An email when new content is posted Change how the notification is sent" so that you're alerted by email when someone has replied to your post.

  

  

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

• Renewals
• Refunds (including double billing)
• Cancellations
• Update Billing Info
• Multiple Transactions
• Consumer Purchases
• Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

[plb4333]

1 hour ago, Hawaiianboi808 said:

Hello Malwarebytes Gods and Goddesses,

I recently got a new Clevo manufactured gaming PC and just slapped on Malwarebytes to add to my malware fighting arsenal. Upon installation completion, I entered in my license key, and noticed that all of my other RTP modules were enabled except "Exploit protection". It continues to remain greyed out, and does not allow me to enable it no matter what I do or have tried... 

I have done a regular uninstall in "add or remove programs". Reinstalled, issue persisted, so I used the MBT clean option to do a thorough clean and the issue still persists. I continued by exiting the MBAM app and confirming with 'yes' in UAC, and ran the following command as administrator exactly as "SC Delete MBAMWebProtection". Administrator Command Prompt responded with "The specified service does not exist as an installed service". Any other ideas? I have attached my mbst grab results and mbst clean results log files in the body of this forum message. Thank you ahead of time for your response. 

mbst-grab-results.zip

mbst-clean-results.txt

Are you using Kaspersky for protection as well?

 

1 hour ago, Hawaiianboi808 said:

Hello Malwarebytes Gods and Goddesses,

I recently got a new Clevo manufactured gaming PC and just slapped on Malwarebytes to add to my malware fighting arsenal. Upon installation completion, I entered in my license key, and noticed that all of my other RTP modules were enabled except "Exploit protection". It continues to remain greyed out, and does not allow me to enable it no matter what I do or have tried... 

I have done a regular uninstall in "add or remove programs". Reinstalled, issue persisted, so I used the MBT clean option to do a thorough clean and the issue still persists. I continued by exiting the MBAM app and confirming with 'yes' in UAC, and ran the following command as administrator exactly as "SC Delete MBAMWebProtection". Administrator Command Prompt responded with "The specified service does not exist as an installed service". Any other ideas? I have attached my mbst grab results and mbst clean results log files in the body of this forum message. Thank you ahead of time for your response. 

mbst-grab-results.zip

mbst-clean-results.txt

Alot of your installation files were missing. Specifically the one for Exploit protection, but there were others too I would try a uninstall and install again to see if that helps..

[Hawaiianboi808]

47 minutes ago, plb4333 said:

Are you using Kaspersky for protection as well?

 

Alot of your installation files were missing. Specifically the one for Exploit protection, but there were others too I would try a uninstall and install again to see if that helps..

Hello pbl4333, 

I only have MBAM installed with no other AV suites. Windows Defender is running normally as well. I ran the clean option and re-installed once more, and am still experiencing the issue. 

I have no idea or clue why Malwarebytes is not installing all software-related files on my computer. 

Edited May 5, 2018 by Hawaiianboi808

[exile360]

Greetings,

There are a few known issues with Windows 10, and that's likely why you're experiencing these problems.  First, if Fast Start is enabled, the tray icon for Malwarebytes protection won't load.  Second, if Device Guard is enabled then Exploit Protection won't work.

You can try the beta version 3.5 to see if it resolves the issue, however it is likely that you'll need to disable Device Guard for now as I don't believe the beta includes this fix, though it is planned for a future release of Malwarebytes.

[Hawaiianboi808]

23 minutes ago, exile360 said:

Greetings,

There are a few known issues with Windows 10, and that's likely why you're experiencing these problems.  First, if Fast Start is enabled, the tray icon for Malwarebytes protection won't load.  Second, if Device Guard is enabled then Exploit Protection won't work.

You can try the beta version 3.5 to see if it resolves the issue, however it is likely that you'll need to disable Device Guard for now as I don't believe the beta includes this fix, though it is planned for a future release of Malwarebytes.

Hello exile360,

I have disabled fast startup and my MBAM protection tray icon now displays successfully at each boot. Referencing Device Guard, I navigated to the Local Group Policy editor and saw that 'turn on virtualization based security' setting was on 'not configured' mode as well as the 'Deploy Windows Defender Application Control'. Thank you for making me aware of these bugs. Is there a specific section that I need to navigate to ensure that it is disabled in not only the local group policy editor? System information shows it as running, should I just wait for the next release? What would be your professional recommendation?

"Virtualization-based security" is Running. 

Thanks!

Edited May 5, 2018 by Hawaiianboi808

[exile360]

You might find this information helpful.  It shows how to enable or disable Device Guard.

[Hawaiianboi808]

2 hours ago, exile360 said:

You might find this information helpful.  It shows how to enable or disable Device Guard.

Perfect! I will try this out and let you know of any updates.

[exile360]

Sounds good, thanks

Also, just so you know, the Product team is aware of the issue and already have the Developers working on a permanent solution to make Malwarebytes fully compatible with the new technologies implemented in the most recent Windows 10 updates, including Device Guard so it's only a matter of time before they work together without having either one disabled.

[Hawaiianboi808]

1 hour ago, exile360 said:

Sounds good, thanks

Also, just so you know, the Product team is aware of the issue and already have the Developers working on a permanent solution to make Malwarebytes fully compatible with the new technologies implemented in the most recent Windows 10 updates, including Device Guard so it's only a matter of time before they work together without having either one disabled.

Perfect! I have tried disabling the device guard and that works for now. I will wait for the update to come out. I appreciate your devoted and high quality customer service! Let the dev team know that I appreciate all that they do as well despite microsoft's constant windows hiccups and bugs lol.