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What happened is exactly as the title says. I just received an email that my account password was changed, and not only had the password been changed, but the email it was tied to was as well. I have, of course, already sent in a ticket, but as I really can't wait for this to go through, especially as it can take 2-3 BUSINESS DAYS, which would now be 4-5 days, I'm hoping that I can pull some attention here in order to expedite the process. This is beyond frustrating to me at the moment. Though, I do admit I can appreciate the irony behind it, the service I use to prevent people from infecting my computer with viruses and stealing my passwords, having my password stolen. But, still, this is just awful. 

 

If anyone here can either help me get the attention of an admin, or give me some solid advice, it would be appreciated.

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4 minutes ago, florinch said:

Hi, OwlBear !

I'm terribly sorry for what happened to you. Be aware of which sites or apps you use but also where you use certain data ! Never save your data in other PCs or in Internet cafés !

Many years ago, we have suffered the same thing precisely because of what we mentioned above. My PC was spied with a keylogger software and my data (e-mails, passwords and other accounts) was stolen.

Once stolen, data can not be recovered and now is owned by another guy. The security options are useless, in this case.

Submit a ticket to the support team : https://support.malwarebytes.com/community/consumer/pages/contact-us

Hi, 

I'm actually normally quite paranoid about this sort of thing, only using information on trusted sites, and rarely using the same password twice. The problem is most likely due to the fact that I'm normally at college, thus vulnerabilities from the shared network come into play. And, I have already filed a ticket, but as I said in the initial post, it frequently can take 2-3 business days to get a response, and this would be roughly 4-5 days as it is the weekend. This post more than anything is a hopeful attention grab for a staff member, hoping that someone who can do something sees it.

Thanks for looking though

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Can you private message me your ticket number and I can see where it's at in our queue? Thanks

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