joecrash Posted May 4, 2018 ID:1239648 Share Posted May 4, 2018 On the dashboard, MBAM says it had 4 scan time detections and 2404 real-time detections but I can't find any evidence that MBAM actually did anything, except for 1 time in October it says it blocked a ransomware attack and the rest of the reports say it detected nothing, except blocked websites. How can I see what the 4 scan detections and 2404 real-time detections were? At least in Norton you can see what the actual threats were. Before I re-up my premium protection l want to see what it actually did and the report section isn't helpful at all - I'd need to open each and every report and there are too many to do that. Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted May 4, 2018 Staff ID:1239649 Share Posted May 4, 2018 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes 3 Help forum. If you are having technical issues with our Windows product, please do the following: Spoiler If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Welcome to the Malwarebytes Support Tool!" Click the Advanced Options link Click the Gather Logs button A progress bar will appear and the program will proceed to gather troubleshooting information from your computer Upon completion, click OK A file named mbst-grab-results.zip will be saved to your Desktop Please attach the file in your next reply. Click "Reveal Hidden Contents" below for details on how to attach a file: Spoiler To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button. After posting your new post, make sure you click the Follow button near the top right of this page, and select the option "An email when new content is posted Change how the notification is sent" so that you're alerted by email when someone has replied to your post. One of our experts will be able to assist you shortly. If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
pondus Posted May 4, 2018 ID:1239662 Share Posted May 4, 2018 User guide >> https://www.malwarebytes.com/support/guides/mb/ pdf.doc >> https://www.malwarebytes.com/pdf/guides/Malwarebytes-User-Guide.pdf?d=2018-05-03-11-49-55--0700 Link to post Share on other sites More sharing options...
exile360 Posted May 4, 2018 ID:1239702 Share Posted May 4, 2018 The realtime detections include the website blocks, so if there were a lot of those, that would account for the high number. Link to post Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now