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Bing redirect on chrome and ME, unfamiliar process in task manager?


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So somehow I overlook one of those software bundles during the installation of another program and I got infected. I immediately cleaned them out with Malwarebytes and windows defender and it got rid of most of them but I am still getting the annoying redirect on both browsers. I also have this process in task manager is titled "Imerkhbsvc.exe" under the company "TOSHIBA CORPORATION" in system32 folder and it's weird because my pc is HP, and the "date created" is always changing to the very exact day and time  I logged on to windows that day. I have tried everything from Hitman pro, junkware removal, TDSSKiller, Malwarebytes, adwcleaner, pchunter, running it in safe mode, etc. No luck. It also somehow deactivated my windows license because the day after I got infected I got the message saying that my windows wasn't genuine, and I cannot change product key because the service won't open and I think this virus is interfering with my computers ability to open programs. Please help! 

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  • 2 weeks later...
  • Root Admin

Hello @unclebackwood and :welcome:

 

Please run the following steps and post back the logs as an attachment when ready.

STEP 01

  • If you're already running Malwarebytes 3 then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • If you don't have Malwarebytes 3 installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • Once the scan is completed click on the Export Summary button and save the file as a Text file to your desktop or other location you can find, and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know on your next reply.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Right-click on the program and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the Terms of use.
  • Wait until the database is updated.
  • Click Scan.
  • When finished, please click Clean.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Copy its content into your next reply.

 

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here.
  • Please attach the Additions.txt log to your reply as well.

 

Thanks

Ron

 

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  • Root Admin

You have old, compromised versions of Java on the computer. Please uninstall all versions of Java. Then if you really need Java make sure you get the latest version and keep it up to date at all times.

https://java.com

Bonjour appears to be corrupted. Please uninstall that application as well.

The following drivers on the computer look to be possibly suspicious due to their odd names. Please verify these are valid drivers for your system.

Please stop uTorrent from loading. The computer logs show signs of a rootkit infection

 

 

If your computer does not have the Windows Recovery Environment installed and available you can use the following method to run the Recovery Environment from a bootable USB disk.

NOTE: This USB disk needs to be created from a clean computer. You cannot use an infected computer for this process

NOTE: An 8GB USB 2.0 stick is required or at least recommended. In some cases a USB 3.0 disk can be used but some computers have issues booting from USB 3.0 disks.

Example drive (no endorsement implied, example only) - This drive example has not been tested by me. It is an older 2015 model with many good reviews though.
Amazon: Kingston 8GB DataTraveler 101 G2 USB 2.0 Flash Drive (DT101G2/8GBZ)
NewEgg: Kingston 8GB DataTraveler 101 G2 USB 2.0 Flash Drive (DT101G2/8GBZ)


STEP 1
Download a Windows 10 ISO image from Microsoft.

Method A: Using the Microsoft Media Creation Tool
https://www.microsoft.com/en-gb/software-download/windows10
Download the Media Creation Tool: https://go.microsoft.com/fwlink/?LinkId=691209

Follow the instructions displayed on the tool to download the Windows 10 ISO image.

In my testing I was not prompted for a license key to download the latest Windows 10 ISO image.
At the time of this writing 2017/12/21 there was only one ISO image offered. Windows 10

32-bit x86  or  64-bit x64

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit
 

Method B: If Method A: above is not working for you then you can try the following method
Microsoft Windows and Office ISO Download Tool (this is not an authorized Microsoft tool, but appears to be legal)
https://www.heidoc.net/joomla/technology-science/microsoft/67-microsoft-windows-and-office-iso-download-tool
Download: https://www.heidoc.net/php/Windows%20ISO%20Downloader.exe

STEP 2
If you were unable to use the Windows Media Creation Tool in STEP 1 to create a USB disk then you can use this tool to burn the Windows 10 ISO image from STEP 1 above.

Download the Windows USB/DVD Download Tool from Gitbub and save to your computer.
English version: https://github.com/mantas-masidlauskas/wudt/raw/master/Downloads/Windows7-USB-DVD-Download-Tool-Installer-en-US.exe

Then install the Windows USB/DVD Download Tool and run it to burn a bootable USB disk from the ISO image. Browse to the location where you saved the Windows 10 ISO image in STEP 1
Note: This tool should work on XP, Vista, Windows 7, or Windows 10 - it is simply used to make a bootable USB disk. Remember, all of this needs to be done on a clean computer.

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STEP 3
Please download the Farbar Recovery Scan Tool and save it to your desktop or other location you know where it's saved to. Then copy it to the USB disk you just created.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

STEP 4
Shut down the infected computer. Do Not insert the USB disk you created until the infected computer has been shut down.
Once the computer is shut down then insert the newly created Windows 10 USB disk into the infected computer and power it back on and press the appropriate key to bring up the boot menu. The link below will help show you which key for various computers manufacturers is used to bring up the boot menu. Most will be either USB or UEFI depending on hardware and settings. If the computer boots up into the Normal Windows instead of the USB stick it may become infected and need to be completely redone again. Make sure you select the correct boot option.

How to Boot Your Computer from a USB Flash Drive

STEP 5
Once the computer starts to boot up from the USB disk, follow the screens and directions below.

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You will need to open NOTEPAD.EXE to help find out which drive is your Windows drive and which drive is your USB disk drive you just created

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RRI6og4.jpg

For the more advanced user you could also use DISKPART to help locate which drive is mapped to your USB disk. In most cases the USB disk will be either ? or E: but depending on hardware the drive could be a much higher level such as H: or higher.

Example only - your hardware will look different

DISKPART> list volume
	  Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
  ----------  ---  -----------  -----  ----------  -------  ---------  --------
  Volume 0     Z                       DVD-ROM         0 B  No Media
  Volume 1     C                NTFS   Partition    931 GB  Healthy    System
  Volume 2     Q   SEA-USB-4.0  NTFS   Partition   3725 GB  Healthy
  Volume 3     D                NTFS   Removable   7636 MB  Healthy


Go back to the DOS Command Prompt (if you used DISKPART type in Exit and press the Enter key) and type in the following and press the Enter key.

CD /D  ? (or E: or whichever drive letter the USB stick is on)

Then type in CD\
and press the Enter key to get to the root or top of the USB disk.

Then type in FRST   or   FRST64  (depending on which version your computer uses) and click the Scan button.

A log called FRST.txt will be saved on your USB Flash Drive. Attach it in your next reply.

If all went well you should now be able to boot into Normal Mode and run Malwarebytes and run a Threat Scan to have it finish the removal process.

 

 

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  • 3 weeks later...
  • Root Admin

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Thanks

 

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